United States Postal Service

1.5
248 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5209 Greene St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5209 Greene St, Philadelphia, PA
19144, United States

Hours

Reviews

1.5
248 reviews
5 stars
20
4 stars
5
3 stars
5
2 stars
8
1 star
210

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages marked as delivered but never received, with claims of delivery attempts being false.

Customer Service

Many reviews highlighted unprofessional and rude behavior from staff, with complaints about long wait times and lack of assistance.

Management Problems

Frequent mentions of poor management and disorganization, leading to inefficiencies and customer frustration.

Mail Theft Concerns

Several customers expressed concerns about missing mail and packages, suggesting potential theft or negligence by employees.
  • JA
    Jessica Alexis
    Dec 26, 2025
    5.0
    Awesome staff ! 🫶 What a blessing this post office is to the community , they also partnered with SheIsU to help abuse overcomers . My family was blessed by this post office and the kids loved it here 👍 thank you all!
  • RR
    Robert Ragland
    Dec 19, 2025
    1.0
    I am a disabled Veteran l can't use steps Elevator has been out of service for a week from 12/12/25 to 12/19/25
  • TP
    Tatiana Perry
    Aug 4, 2025
    1.0
    Horrible. I’m pretty sure the mail person took my package and marked it as delivered, so now I’m out the package and sixty bucks. Nasty work.
  • NB
    Nannette Boyle
    Jul 29, 2025
    1.0
    WORST post office EVER!! If its too hot, if its too cold, if he's on vacation, if he just doesn' t 'feel like it' , the mail person for our building from this post office station doesn't deliver the mail. He will say stuff like "delivery attempted" ---which is compete rubbish because there is always some one here & he has keys to the building. We have asked at the post office and the answer is inevitably: "Your mail is on the truck" OR "He's supposed to hand in his key every night, but he doesn't, so that substitutes can't deliver your mail." Complete BS. WORST post office, Worst staff. Its been this way for decades apparently. Should be burned to the ground.
  • PS
    Priyanka Sharma
    Jul 29, 2025
    1.0
    Whoever this person is working on july 29 at 2:04 pm is extremely rude and unprofessional. Busy on her phone and i asked to help me and his answer was go somewhere else i am busy.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.