United States Postal Service

1.9
91 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5300 W Jefferson St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5300 W Jefferson St, Philadelphia, PA
19131, United States

Hours

Reviews

1.9
91 reviews
5 stars
16
4 stars
4
3 stars
1
2 stars
5
1 star
65
  • LI
    LoveLovingLove Inc
    Nov 18, 2025
    1.0
    Teller was very rude, they be in the back for a long time, and then come to the front like they mad they gotta come From back there and serve you. Prepare for an attitude unless you get Leroy. In fact ask for him, everyone else hate their job.
  • ST
    Shannae Taylor
    Feb 19, 2025
    1.0
    This post office is horrible. The carriers never want to do pickups even when they’re scheduled and I leave a note on my mailbox to knock on the door for the packages. I have a business and ship out orders often. I have spoken to several supervisors about this issue yet it hasn’t gotten better. One day a mail truck was parked at the corner of my block for a while after my mail being delivered yet the carrier did not knock on the door for packages. I literally had to go out in the cold and walk down my block to find the carrier to give him the packages. The last package scheduled for pickup hasn’t been picked up in days. The carrier knocked on my door and told me to leave the package in my door and she would come back to get it. This was a Saturday 2/15. I opened my door Sunday morning and the package was still there. The carrier never came back to get the package and Monday was a holiday. I left a note on my mailbox to knock on the door for the package on Tuesday and they still didn’t pick up. Of course I can never get through to anyone at the post office on the phone. Here it is now Wednesday and still can’t get through on the phone. I’m not sure what happened to the regular carrier, he was awesome and the only consistent one with our mail and my pickups. For months now the service has not been the same.
  • ZJ
    Zita Jackson
    Dec 10, 2019
    1.0
    Truly this place is mismanaged and needs to be investigated or something. I was getting my mail just fine for the past few months but now that it's December I literally have not received any of my mail at my apartment building all week despite the fact that there's a preview showing I have mail coming. A package of mine has been at their facility in and out for delivery for the past four days. I ordered it almost two weeks ago. Hopefully I'll get it by Christmas.
  • AB
    Aaron Bos-Wahl
    Dec 19, 2017
    4.0
    I always receive friendly and helpful service at this location, and there’s rarely a line.
  • AJ
    Arnetta Johnson
    Mar 28, 2017
    1.0
    I have tried to call this branch repeatedly and the phone is never answered! They were supposed to redeliver medication 2 days ago and I still haven't received it. This branch is the worse!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.