Brand Certified
United States Postal Service
1.8(179 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
5311 Florence Ave, Philadelphia, PA
19143, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5311 Florence Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.8
179 reviews
5 stars
23
4 stars
7
3 stars
8
2 stars
16
1 star
125
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported issues with lost or misdelivered mail and packages, leading to frustration and disappointment.
Staffing Issues
Many reviews highlighted chronic understaffing, resulting in long wait times and inefficient service.
Customer Service
While some staff were praised for their kindness and professionalism, numerous reviews criticized the overall customer service experience as rude and unhelpful.
Delivery Problems
There were multiple complaints about delivery attempts being falsely reported, with packages not being delivered as promised.
- MPMarcy PackJan 31, 20261.0I haven't received mail in 10 days , however informed delivery said it was delivered... Someone is lying and it's not me. I also get other people's mail that I have to take to their house... Have these people get off their phone and pay attention. The service use to be good. Key word USE to be good.
- NUNaruto UzumakiJan 13, 20265.0Manger Andrew cares for his customers and for his workers He resolves problems and quick respectful manner. I suggest this post office to all my family and friends and the south west area Their moving in the right direction this year for sure Keep up the great work ladies and gentlemen 🙏🏽
- HHHueIsJu?Dec 20, 20254.0Went in to ship a package today and minus the other customers who had more challenging/lengthly issues which made my wait time slightly longer, I was in and out. I’ve only been here twice, however the service is usually efficient and the two tellers I’ve encountered were kind.
- MSMolly SummersOct 22, 20255.0Super helpful and kind postman at this location
- SSSena SebuabehOct 17, 20181.0THIS DESERVE LESS THAN 1 STAR !! I HATE THIS LOCATION !!! I LIVE TWO BLOCKS & I HAVE TO GO TO ANOTHER COUNTY TO GET GOOD SERVICE !!!! I WAS TOLD MY PACKAGE WAS DELIVERED ON SUNDAY THEY SAID HAND TO PERSON @ MY ADDRESS THIS IS IMPOSSIBLE WE WERE IN CHURCH 🤬
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service on 5311 Florence Ave?
The USPS location at 5311 Florence Ave offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and most locations can also take your passport photo. Complete and print your passport application form before applying.
Do I need an appointment for passport services at this location?
Most Post Offices with passport services require scheduling an appointment online. Some locations offer limited walk-in hours for passports.
How much does a passport photo cost here?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box online for this USPS branch?
Yes, you can search for and reserve PO Boxes online securely. Instructions to complete setup in person will be provided.
Are the PO Boxes accessible after normal business hours?
Most USPS locations provide 24/7 lobby access to PO Boxes, but hours may vary, so check with your local Post Office for details.
What are the operating hours of the United States Postal Service at 5311 Florence Ave?
The Post Office is open Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.
Is there another post office nearby if I need additional services?
Yes, nearby post offices include Post Office Kingsessing, US Post Office, and another United States Postal Service branch.
What nearby attractions can I visit before or after my USPS visit?
You might enjoy visiting Bartram Gardens Historic House or the South West Philadelphia landmark, both nearby and great for exploring local history.
Are there dining or leisure options close to the USPS on Florence Ave?
Nearby, you can find restaurants and bars like Soul In A Roll and the Pentridge Station Pop-up beer garden, ideal for a meal or a drink before or after your visit.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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