The UPS Store

3.3
289 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5145 in Philadelphia offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1 Blk E Of The Blvd At Blue Grass Rd By Pnc, Bank Of America.

Details

  • DeliveryNot available

Location

The UPS Store
2417 Welsh Rd, Philadelphia, PA
19114, United States

Hours

Reviews

3.3
289 reviews
5 stars
151
4 stars
15
3 stars
6
2 stars
6
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are generally friendly, helpful, and efficient, though some customers reported rude or unprofessional behavior from specific employees.

Cleanliness

The store is consistently noted as clean and well-maintained by multiple customers.

Efficiency

Many reviews highlight quick service and minimal wait times, even during busy periods.

Pricing Issues

Several customers expressed dissatisfaction with pricing, particularly for printing services and additional charges.

Package Handling

There are complaints regarding package handling and delivery issues, with some customers feeling their packages were mishandled or lost.
  • JT
    Jhaky Tejeda
    6 days ago
    2.0
    I was there for print only 1 page, I did the line, so when I ring out, I suppose to pay and the lady was super indifferent, she look at me and say you have to do the line again. Like 8 people more and I had to pick up my son..
  • RR
    Richie Raffo
    Dec 6, 2025
    4.0
    Surprise is closed
  • AN
    Annsu N
    Nov 30, 2025
    1.0
    UPS office “closed” 20 minutes earlier then 3pm closing time, shocked and disappointed that the management would lock customers out that early especially when they were still taking customers inside, outside customers were waiting in the freezing cold and while it was raining outside before the 3pm closing time
  • DW
    Deborah Wilson
    Nov 18, 2025
    5.0
    The staff is friendly and knowledgeable. Last week I was in a rush to get to this UPS store. I arrived about 10 minutes before the store's closing time which is 2:00 p.m. on Saturdays. The clerk patiently waited for me to quickly wrap one of my return packages. I almost left without my receipts, but he politely reminded me to wait for the receipt, and I did. It was so nice to be served by a customer service person who wasn't annoyed and impatient because I ran in at the last minute. In these stressful days with government shutdowns, and other national challenges, we need more patient customers service representatives like this gentleman. The store is always clean and is in a great location.
  • TT
    Tania
    Nov 17, 2025
    1.0
    I sell on online sites. Followed actual and dimensional weight and ups wrongfully overcharged me for shipping which was deducted from my earnings. I checked my work several times before dropping off at this location. After delivery, I was auto charged. No way to dispute as I don't keep 10 different photos of the many items I sell online since I drop off multiple packages here weekly for years now. Only 2 photos per item. .. the before photo and after its packaged up. Not sure which location did it along the way, but its shameful, unprofessional and unethical. I guess I'll be switching to FedEx. You lost me as a loyal customer.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in Philadelphia?

The UPS Store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 8:30 AM to 2:00 PM, and Sunday from 10:00 AM to 3:00 PM. Hours may vary on holidays.