The UPS Store

4.3
356 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6025 in Philadelphia offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Center City Of Philadelphia.

Details

  • DeliveryNot available
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
1229 Chestnut St, Philadelphia, PA
19107, United States

Hours

Reviews

4.3
356 reviews
5 stars
288
4 stars
4
3 stars
3
2 stars
9
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Khi and Heem, received consistent praise for their helpfulness, professionalism, and friendly demeanor.

Efficiency

Customers frequently noted the quick and efficient service, with many being able to complete their tasks in a timely manner.

Knowledgeability

Employees demonstrated strong product knowledge and problem-solving skills, assisting customers effectively with their needs.

Positive Atmosphere

The store was described as having a welcoming and pleasant environment, contributing to a positive customer experience.

Consistency

Many reviews highlighted the consistent quality of service across multiple visits, indicating a reliable experience for returning customers.
  • SP
    Stephanie Portmann
    6 days ago
    5.0
    I always have a great experience at this UPS location. Returns are quick and easy with the self-serve kiosk, and the employees are always friendly and helpful. On my most recent visit, one team member (shout out to Heem!) went above and beyond to make sure I was taken care of and truly saved my day. It’s clear that the staff here care about their customers and it makes all the difference. Highly recommend this location!
  • AS
    Abigail Stenner
    Dec 6, 2025
    5.0
    Excellent service despite being busy. Heem stayed polite and kind while handling a line of customers out the door. He was there by himself but kept the line moving quickly and efficient ly. Good job 👍
  • RP
    Reid Perper
    Dec 1, 2025
    5.0
    All of the Staff at the Chestnut Street UPS store were incredibly helpful and patient sorting out fingerprinting services. Many thanks to each of them.
  • IB
    Ikia Beyah
    Nov 22, 2025
    5.0
    Heem was professional, personable, knowledgeable about the products that was sold. He helped me and took his time to explain what he was doing. Overall that’s my favorite USPS store to do my returns. Saturday’s are always a great day to visit this store! Thank you Heem and I’ll be back soon! You’re definitely a vibe!!!!..
  • SK
    Sixx King
    Nov 20, 2025
    5.0
    I’m not even the type of person who leaves reviews, but I had to for this one. The service I received at this UPS Store was honestly next-level. The person who helped me didn’t just do their job they took their time, made sure everything was done right, and treated me with real respect from the moment I walked in. 1735 Market should take a course from 12th &Chestnut You could feel their patience and professionalism. They checked every detail, She answered every question, and made what could’ve been a stressful errand feel easy. In a world where good customer service is rare, she truly stood out. I walked out of there feeling grateful, and that’s why I’m writing this. They turned a simple task into a great experience, and they deserve to be recognized for it.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store at 1229 Chestnut St offer?

The UPS Store provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.