The UPS Store

3.6
260 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3263 in Philadelphia offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Mellon Bank Center At Jfk And N 18th Street (Enter On N 18th Or Lobby).

Details

  • DeliveryNot available

Location

The UPS Store
1735 Market St, Philadelphia, PA
19103, United States

Hours

Reviews

3.6
260 reviews
5 stars
158
4 stars
12
3 stars
3
2 stars
8
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Yari, Jaylin, and Ric, received high praise for their exceptional customer service, being described as friendly, helpful, and attentive.

Efficiency

Many customers noted the quick service and efficient handling of their needs, with minimal wait times reported.

Mixed Experiences

While most reviews were positive, some customers reported inconsistent service, particularly with certain staff members who were perceived as unhelpful or rude.

Store Environment

The store was generally described as clean and well-organized, although some customers mentioned issues with accessibility at the new location.
  • ES
    Emily Stecher
    2 days ago
    5.0
    I came in with a very large mailing project and Dominic was patient, friendly and engaging during the entire process. I wish this was the level of customer service I could experience more often!
  • AF
    Asabi Fatosin
    Dec 31, 2025
    5.0
    A very pleasant experience. Associate Dominic was clear and methodical about pricing, packaging, and getting my package safely to its destination. I will definitely, gladly patronize this business location (18th Street off JFK Blvd in Philadelphia).
  • JD
    Joan Davidson
    Dec 26, 2025
    5.0
    I had an outstanding experience at the UPS store at 1735 Market Street. I was having trouble with a return to the Nike store, and Ric and Eric went above and beyond trying to help. Then Jaylin, the store manager, patiently took a look at my phone and quickly resolved the issue. As a senior citizen, I’m not always treated with patience, but all three of these gentlemen were kind, respectful, and incredibly helpful. They truly restored my faith in humanity. Highly recommended!
  • JM
    Johnny Mills
    Dec 19, 2025
    5.0
    Yari is absolutely incredible! I had multiple complicated shipments to make in a short time frame and ended up at UPS three times in the same day - Yari was excited to see me each time and ready to get to work. She knows her stuff and I feel confident my packages will be handled properly. Thank you for making this experience seamless Yari!
  • TS
    ToCha Smith
    Dec 17, 2025
    5.0
    Today I had an excellent experience at the UPS location on 17th and Market in Philadelphia, Pennsylvania. The young lady who assisted me was very, very nice. She was attentive, engaging courteous, knowledgeable, and thorough, and most importantly, her mannerisms were exceptional. It’s very rare to meet someone of the younger generation in Philly these days who provides this level of customer service. She mentioned that she likes to read, and as a Bibliophile, UPS needs to acknowledge her service with some type of gift card so she can buy a Kindle. This is absolutely the type of employee you want to invest in. Thank you, Yari, for being exceptional🙌🏽

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3263 in Philadelphia offer?

The UPS Store #3263 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.