The UPS Store

4.8
229 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7429 in Philadelphia offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
120 S 21st St, Philadelphia, PA
19103, United States

Hours

Reviews

4.8
229 reviews
5 stars
213
4 stars
1
3 stars
1
2 stars
2
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly Monica and Tanisha, for being friendly, helpful, and efficient.

Professionalism

Many reviews highlighted the professionalism and patience of the staff, especially during complex tasks like notarization and shipping.

Efficiency

The store is noted for its quick service, with multiple customers mentioning fast processing times even during busy periods.

Pricing Concerns

Some customers expressed dissatisfaction with shipping costs, noting that prices were higher than expected compared to other options.
  • SS
    Sara Sisto
    4 days ago
    5.0
    Monica was very helpful making sure I could get my package overnighted! She was kind, knowledgeable and would be happy to have her help me again in the future.
  • GG
    gordon grant
    Jan 2, 2026
    5.0
    I have been using 120 S 21st street UPS for many years. Long before they stopped working with the USPS, it was my go to location for courteous professional shipping notary and office / copy services. It feels like a dedicated team working to support your business or home scan copy fax and shipping needs. I appreciate the ways in which Monica and her colleagues are always there with a cheerful smile to facilitate everything from birthday cards and holiday shipments to faxes to the IRS and letters to the treasury. Two thumbs up.
  • RG
    Rodney Glose
    Jan 2, 2026
    5.0
    I had a DEED package notarized for a property settlement and Monica assisted me. She's was professional, helpful, and very quick while also handling customers coming into the store. Thank you Monica!
  • II
    Isa
    Dec 28, 2025
    1.0
    On December 28, 2025, around 1:00 PM, I went in to mail a simple 4×6 letter. The attendant told me the price would be “two ou nine,” which I reasonably understood as $2.09. Before tapping my card, I confirmed that it was two dollars, she clarified that she meant $209 (two HUNDRED and nine dollars) to mail a standard letter. At no point did she clearly explain that she was quoting hundreds of dollars, and it genuinely felt misleading and inappropriate. Once I declined to pay $200+ to mail a basic letter, her attitude shifted and the whole exchange felt dismissive and unprofessional. I’ve mailed an equal letter from another UPS Store to the exact same address for exactly $3, and I told her this. She responded by saying “it could not have been UPS, it must have been another mailing system.” I have the receipts; it was UPS. When I asked to simply buy a stamp, she asked me if I wanted to buy a book of stamps, which made the entire interaction feel even more frustrating. Overall, the experience made me feel like I was being taken advantage of or spoken to as if I didn’t understand basic mailing costs (which I do). Bluntly, she treated me like a “dumb blonde”. I will NEVER return to this location, and I strongly recommend others double-check prices and options before agreeing to anything here. I wish I could give this a zero stars rating.
  • GN
    George Nemri
    Dec 28, 2025
    5.0
    Tanisha was kind, efficient, helpful. She could read my mind and assist me efficiently even when working with another customer at the same time.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What types of services does The UPS Store #7429 in Philadelphia offer?

The UPS Store #7429 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, passport/photo ID services, and small business services.