The UPS Store

4.7
195 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7429 in Philadelphia offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
120 S 21st St, Philadelphia, PA
19103, United States

Hours

Reviews

4.7
195 reviews
5 stars
180
4 stars
1
3 stars
1
2 stars
2
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, especially Monica and Tanisha, for their friendliness, helpfulness, and efficiency.

Notary Services

Many reviews highlighted the quick and effective notary services provided by staff, particularly by Monica and Tanisha.

Efficiency

The store is noted for its quick service and ability to handle busy situations effectively, ensuring a smooth experience for customers.

Mixed Experiences

While most feedback is positive, there are a few complaints regarding package tracking issues and customer support, indicating room for improvement.

Community Feel

Customers appreciate the welcoming atmosphere and personal connections with staff, making it feel like a neighborhood hub.
  • JM
    Jessica M
    3 days ago
    5.0
    Grateful for this UPS store. It’s organized, friendly and right at 21st and Walnut. UPS shipping, Amazon returns, printing. Thanks to Monica for keeping things moving, it’s always great working with Monica and I know that the important things will be taken care of.
  • WC
    Warren cooper
    4 days ago
    5.0
    I was very confused about what I needed to do for my return this morning & Monica was very patient and helpful. She deserves the best! Thanks again !
  • LS
    Lena Sheikh
    Nov 15, 2025
    5.0
    I was helped by Tanisha shipping out a gift at UPS! She was very kind and informative and I really appreciated her walking me through all the steps I needed as I was a bit clueless but she never made me feel lost, I highly recommend this UPS store!
  • KM
    Kayla Maytan
    Nov 13, 2025
    5.0
    Went in to the store to ship a gift internationally and am very inexperienced sending packages. Tanisha was so patient with me and provided excellent customer service throughout the process. It was stress-free and simple and I would go back again. Only con: $46 to ship an item weighing 1oz but that's to be expected I guess.
  • BB
    Bobbi B
    Nov 5, 2025
    5.0
    Monica was efficient, friendly and really started my day in a good way! I didn’t have the proper packaging and she worked hard to help me figure out what I needed. She was patient and just a delightful person! Shout out to her for being an exceptional customer service professional ! Thanks Monica!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What types of services does The UPS Store #7429 in Philadelphia offer?

The UPS Store #7429 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, passport/photo ID services, and small business services.