With a focus on the community of small businesses and consumers, Staples in Philadelphia, PA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Many customers reported long wait times and poor service due to being understaffed.
Customer Service
While some staff members received praise for their helpfulness, others were criticized for rudeness and lack of professionalism.
Product Availability
Customers generally found the store well-stocked and were able to find what they needed.
Mixed Experiences
Overall, customer experiences varied widely, with some praising the service and others expressing frustration with the staff and service quality.
DC
Diane Cavaliere
Dec 30, 2025
4.0
Very helpful staff
SH
Stephen Heiner
Dec 24, 2025
5.0
Pretty busy store but the staff are friendly and helpful. I had a heck of a time trying to find "fragile" stickers which I needed for something I was going to hand carry onto an airplane. It took a while, but we finally found them.
LF
Len Foti
Dec 22, 2025
3.0
They're understaffed. Dropping off UPS or USPS takes forever because they put one poor soul in the copy & print center to do everything. Doesn't matter when you go. There will be a line or they're busy doing print jobs and you'll stand there.
SC
Smart Choice
Oct 15, 2025
5.0
Always find what I need.
KK
Kimberly Killeri
Aug 16, 2025
5.0
The staff here is great! You can take a building, make it perfect & beautiful, make it a brand store, but without a good staff, it's nothing. The staff here is always happy to help. The school selection was a WOW and the pricing was affordable. Quality of the items I bought was a WOW too! Store is clean, lots of selections, great price, ample parking and a happy staff. You just can't go wrong! Thank you guys for always making me smile and laugh and for helping me with my questions. YOU GUYS ROCK! Thank you again.