With a focus on the community of small businesses and consumers, Staples in Philadelphia, PA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.
Staffing Issues
Several reviews mention understaffing and long wait times for assistance, particularly at checkout and during busy periods.
Product Availability
Customers generally found the store well-stocked with a variety of office supplies, although some reported issues with specific items being unavailable.
Store Environment
The store is often described as clean and organized, contributing to a positive shopping experience.
Management Response
Management received both commendations for helpfulness and criticism for not addressing employee behavior effectively.
SC
Smart Choice
Oct 15, 2025
5.0
Always find what I need.
KK
Kimberly Killeri
Aug 16, 2025
5.0
The staff here is great! You can take a building, make it perfect & beautiful, make it a brand store, but without a good staff, it's nothing. The staff here is always happy to help. The school selection was a WOW and the pricing was affordable. Quality of the items I bought was a WOW too! Store is clean, lots of selections, great price, ample parking and a happy staff. You just can't go wrong! Thank you guys for always making me smile and laugh and for helping me with my questions. YOU GUYS ROCK! Thank you again.
JH
Joseph Hinkle
Aug 7, 2025
5.0
staples is an awesome store, and a great place to shop. Joe Hinkle
CY
Carla Yengo-Kahn
Aug 6, 2025
5.0
Staples, wow. When so many chains from my childhood have perished in today’s autocratic pseudo capitalist oligarch economy that prioritizes internet and AI innovation over supply chain and labor investment and better product research offline … Staples is still killing it. I remember back to school season at staples 25 years ago being one of my favorite times of the year. We were pushing the easy button back then and we still pushing it today! Thank you, Staples!
JV
Johnny Vol.
Aug 2, 2025
1.0
Don't waste your time trying to call store for help as they don't answer the phone no matter what dept you click to get a live person no matter how long you wait on phone !! So you're basically screwed either way if need help as going in the store is just as bad of a wait. Hire some people if your short staffed !!! Especially at the check out they have one employee running back and forth from Amazon drop offs to people checking out,they should have someone helping when the Amazon drop off get out of hand as one day the line for Amazon was like 6 people and one lady was there returning like 10 items lmao so they have to handle one at a time meanwhile the check out line in backed up like 7 people just waiting .