With a focus on the community of small businesses and consumers, Staples in Philadelphia, PA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
While many customers praised the helpfulness and friendliness of the staff, there were also numerous complaints about understaffing and poor customer service experiences.
Customer Service
Overall, customer service experiences varied widely, with some customers reporting excellent service while others encountered rude or unhelpful staff.
Store Conditions
The store was noted for being well-stocked and clean, but issues with long wait times and disorganization were frequently mentioned.
Product Availability
Customers generally found what they needed, but there were complaints about specific items being out of stock or issues with product quality.
SP
Samuel Porter
6 days ago
5.0
Ordered on line, fast and easy
OS
Olivia Story
Feb 23, 2026
5.0
Busy store, but clean and well stocked. Staff was courteous, friendly, and very helpful.
PP
Paige Parlanti
Feb 22, 2026
5.0
Alanna at print services has saved my life and my sanity!!! I am a 2026 bride trying to do wedding invitations on a budget and she was an absolute gem to work with throughout the entire process. She is knowledgeable, efficient, and has such a sweet personality to work with! Excited to come back and do more print jobs with her in the future
CC
Christopher
Feb 9, 2026
5.0
Staples online pick up is great, saves time!
MR
Meg Retz
Jan 13, 2026
2.0
This store is painfully understaffed. I use the office center about once a month and something is always not working, out of ink, out of paper, etc. I never get my money back for a failed print or copy job because it would take so long to wait in the huge lines. The staff is nice, in spite of the chaos, but this is the worst Staples location in the area and I try to avoid it if possible.