RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Numerous customers reported significant delays, cancellations, and poor communication regarding delivery schedules.
Professionalism
Many reviews highlighted the professionalism and courtesy of the delivery staff, with several customers praising their efficiency and care during the delivery process.
Customer Service
Customers expressed frustration with the customer service experience, citing difficulties in reaching local representatives and receiving timely updates.
Installation Problems
Several reviews mentioned issues with installation, including incomplete setups and lack of proper communication about installation capabilities.
CO
Chris Odasso
2 days ago
5.0
The delivery team was courteous and professional. Very accommodating!
LM
Linda McFarland
Feb 13, 2026
5.0
Very polite and knowledgeable. Arrived on time
NV
Nathan Vestal
Feb 4, 2026
1.0
They somehow lost my fridge. Sent in circles between the manufacturer and RXO. No way to contact the local warehouse. Original delivery was a week ago. Now I'm waiting 48 hours for them to call me back
VF
Vladimir Freycinet
Jan 27, 2026
5.0
I am really satisfied and I recommend it to many patients. I really like the mattress; it's comfortable for me. Thank you very much.
DP
David Pajer
Dec 29, 2025
5.0
Installers were professional and took a lot of time to hook up my dryer vent. They took my old dryer, installed the new one, cleaned up all shipping material and hauled everything away. They were polite and mindful of my home and property. Communicating with them was somewhat harder because English was not their native language.