United States Postal Service

2.0
15 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5 S Broad St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5 S Broad St, New Freedom, PA
17349, United States

Hours

Reviews

2.0
15 reviews
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  • DC
    Daniel Cook
    Dec 5, 2025
    1.0
    Very rude service here. Unfortunately this post office is convenient for me so I end up there on occasion but time and time again the service is terrible and the staff are outgoingly rude for absolutely no reason... I would try to use a different location if possible.
  • SD
    S Davis
    Nov 7, 2025
    5.0
    I usually come by on a Monday ( a very busy day for them) I always see them working . I'll bring up some ebay packages i know they aren't perfect but they tend to let it pass unless im way off. Honestly half the issues aren't the workers fault parking etc,about 99% of the time they get the mail correct. I ive seen very few mistakes in 6 years. All I know is im treated kindly and im glad we have a post office in the area. A lot of places dont. Thank you New Freedom post office workers. I appreciate your service.
  • MW
    Michael W
    Apr 12, 2024
    3.0
    The post office has progressively gotten better. The delivery folks are often kind and seem to work hard. Nothing is perfect, it can always be better (esp govt services) but in this case felt a positive word was needed among all the complaints.
  • DS
    D S
    Sep 21, 2021
    1.0
    This postal system is an embarrassment to the united postal service. We and SEVERAL neighbors get wrong packages /letters every week. It needs a serious audit.
  • CO
    Connie Olszewski
    Mar 15, 2021
    2.0
    So now they don't consider new freedom mail "local ". What's up with that. Has to go to Harrisburg in order to be counted since they are paid by the piece. And now their new delivery vehicles take up most the parking. What about the patrons. Worst customer service ever. Been a resident for almost 50 years. 5/15/23. Parking is a nightmare here. Patrons have no where to park. If I left my car parked overnight on the street, I'd probably be towed. Ill take the one more mile drive to the Shrewsbury location.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.