United States Postal Service

2.9
19 reviews

About

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Visit your local Post Office™ at 151 Cascade Galleria to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
151 Cascade Galleria, New Castle, PA
16101, United States

Hours

Reviews

2.9
19 reviews
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  • JF
    Joseph Fezza
    Sep 6, 2025
    3.0
    I could not believe on Friday they were CLOSED between 12:30-1:30 For lunch.What they only got 1 worker ? Give me a brake.
  • TG
    Tourettes Guy
    Apr 3, 2021
    1.0
    There are overwhelmed by welfare people..total laziness at its best!
  • RS
    Rick Suders
    Dec 17, 2020
    1.0
    If I could give this place a zero I would, I usually go to the cascade street location but I was down town. I went to go drop off a padded envelope and the girl at the front counter weighed it and said it would be $1.00, I said ma'am I usually pay a little over $4 and it comes with tracking. She said my envelope wasn't thick enough and she starts bending and crumbling my envelope saying look it's not thick enough, I said no problem I'll just buy one of your thicker padded envelopes and put my envelope inside, she said you can't do that, I told her I've done this several times before at the cascade location, and she said that I should go call them, or she said she can call the police, I said for what reason? She said because I seemed a little hostile, I showed her what I was doing, I resealed my bubble envelope inside one of the thicker padded envelopes and she continued to wait on me like there never was a problem. But she told me minutes prior that I couldn't do that. This girl needs to be retrained in customer service, I don't care if she is having a bad day or not, it's very unprofessional, I am at the cascade location daily and have never had an issue with any of them and they have never talked to me like I was beneath them. She was reported and hopefully she will learn to treat people better
  • RM
    Robert Miller
    Nov 27, 2017
    1.0
    I was home all day, carrier never came to my door to get a signature for an important certified letter, instead I wasted my valuable time running into the office to sign for it then to find out it was still with the carrier. But to make it worse I can't even call the office to issue a complaint on the phone, instead I get diverted to an automated system that put me on hold for 50 min. Screw that. And the US POST OFFICE.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.