United States Postal Service

3.4
11 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4 E Maitland Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4 E Maitland Ln, New Castle, PA
16105, United States

Hours

Reviews

3.4
11 reviews
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  • CC
    C C
    Nov 18, 2025
    1.0
    No idea why I’m forced to pick up every package through them.
  • KK
    Kristen
    Oct 28, 2025
    1.0
    Sarah, who looks like she hasn’t showered in 2 weeks, told me I couldn’t mail my small package (large envelope) unless there is a return address. I travel for work and live out of air bnb’s, there is no return address and the package was to be a surprise. I’ve mailed numerous packages with no return address (from this post office and many others) and it has never been an issue. I put the place where I’m currently working as the return address and that wasn’t good enough for Sarah. After she continued to argue with me in the most disrespectful and condescending tone, and after she gently threw the package off the scale and towards me saying she wasn't mailing the package, she mailed the package but told me she wouldn’t promise me it would get to where it was to go. I have never been talked to or treated so rudely by anyone. Kindness and friendliness goes a long way. Get some employees who take pride in their appearance and who can still be nice when they’re having a bad day.
  • HH
    HamSlice
    Sep 24, 2025
    1.0
    Management and employees do not know how to take turns for lunch, so this location is closed an hour every day during normal business hours. Use FedEx or UPS.
  • CK
    Craig Kuttesch
    Feb 4, 2022
    5.0
    Great customer service and the line moves quickly. Employees are very friendly and do everything they can to help you. Short lines and fast service brings me back to this location even though it's a little out of the way.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.