Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 198 W Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
3.2
9 reviews
5 stars
4
4 stars0
3 stars
2
2 stars0
1 star
3
- ASAmelia ScottSep 27, 20251.0I ordered a package through Amazon with USPS as the carrier, scheduled for delivery today. The tracking claimed a “failed delivery attempt” at 10:15 AM, but the carrier never knocked or alerted me in any way. When I called the post office, the clerk suggested a horn honk was sufficient. It’s a busy street—honking is not a notification. The carrier should get out of the vehicle and knock instead of making me go to the office to pick up the package. The clerk was rude and unhelpful, ultimately telling me I could retrieve it myself, and then, disturbingly, filled out the customer survey on my behalf. This is unacceptable.
- DBDustin ButcherMar 18, 20251.0I had a deeply frustrating and unprofessional experience at this post office with Richard Menham (Air Force.) (Had a Marine been in charge, I doubt I'd be in a position to truthfully say all of this.) When I first requested my mail, he immediately started telling me how disappointed he was about a review that had been flagged for investigation. He repeatedly mentioned that the review was dangerous and inappropriate, but he refused to explain how or why it was considered so serious. After hearing this, I turned around and tried to leave, thinking my mail wasn’t there. As I reached the exit, Richard suddenly stopped what he was saying and told me I could have my mail. I returned to the counter to grab it, but as I was about to leave, he stopped me again to continue talking about the investigation. When I clarified that I was not the author of the review and frankly wasn't informed or interested to be. Richard proceeded to say he would close the case since I didn't write the review. This response felt hasty and dismissive, as if the matter could be dismissed entirely just because it wasn’t me who wrote the review. It felt like the situation was being closed simply because he no longer saw it as a concern once he thought it wasn’t tied to me, which raises the troubling possibility of discrimination based on assumptions rather than following proper protocol. If the review was truly dangerous, it should have been thoroughly investigated regardless of the author. His decision to close the case immediately, without any further investigation, was irresponsible and unprofessional. As someone with multiple medical conditions, I found this entire situation physically uncomfortable. Anyone with severe whiplash, a crooked spine, intestinal issues, and injured knees may relate. It was entirely inappropriate for Brian to disregard my well-being and continue holding me up while I was clearly trying to leave. Just to close the case after being told it wasn't me who created this supposedly hazardous and critically dangerous review. His handling of the situation reflects poorly on both his professionalism and USPS as a whole. This experience raises serious concerns about how security issues and customer complaints are handled at this location. I would STRONGLY ADVISE CAUTION when using this post office, as it’s clear that serious matters are not dealt with appropriately, and I question whether proper procedures are being followed at all. It's hardly worth mentioning my mailbox lid is left open a lot, and one day it was completely ripped off and left on the ground for me to find. I wish that was the real complaint here. Security should be taken seriously. What I learned? Say it wasn't you and it all goes away I guess? It's personal? Other people can make dangerous reviews but if you think I do, you'll investiage it and what threaten my freedom I fought for because of your little assumptions? But when it's stated not to be me, by only me, that's good enough to close it down right?!? THAT'S INFURIATING! Semper Fi I took an oath to make sure THINGS LIKE THIS DON'T HAPPEN! Shame on you Richard Menham! I hope you see this and the next time a review (words in an email about an experience) is so offensive and dangerous, that you follow through with the investigation, regardless of who the author was. I hope you're not so fast to close such a dangerous case, just because you don't know the person who wrote it! Lastly I hope you and everyone who sees this realizes how ABSOLUTELY RIDICULOUS your handling of the entire situation was.
- NDNathan DodsonOct 30, 20175.0Post Master is always polite and very helpful
- JKJoshua KostrzewaOct 31, 20163.0Just a post office
- CMChris Boring (Merlys)Dec 2, 20153.0Nice little post office
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service location at 198 W Main St, New Alexandria?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at the USPS location at 198 W Main St.
Do I need an appointment to apply for a passport at this USPS location?
Most USPS locations offering passport services require an appointment using their online scheduler, though some have limited walk-in hours.
Can I get my passport photo taken at the 198 W Main St USPS?
Yes, passport photo services are available but you need to make an appointment via the online scheduler.
What are the operating hours of the United States Postal Service at 198 W Main St, New Alexandria?
The USPS is open Monday through Friday from 8:00 AM to 4:30 PM, Saturdays from 8:00 AM to 12:00 PM, and closed on Sundays.
How can I reserve a PO Box at this USPS location?
You can reserve and search for available PO Boxes online at the USPS website and then complete your setup at the Post Office in person.
Are PO Boxes accessible after hours at this USPS location?
Most USPS locations offer 24/7 access to their lobby PO Boxes, but access hours can vary, so check directly with this location.
What is the cost of a passport photo at the United States Postal Service?
The current fee for a passport photo at USPS is $15.
Is there a community center near the USPS at 198 W Main St?
Yes, the New Alexandria Activities Committee and Community and Borough Building serve as nearby community centers where residents can engage in local events.
Where can I grab a meal near the USPS location at 198 W Main St?
You can visit Keystone Kitchen, a nearby American and theme restaurant offering dining options close to the USPS location.
What nearby public services can assist me around the USPS at 198 W Main St?
Nearby public services include the Borough of New Alexandria town hall and the New Alexandria Fire Station, which offer government and emergency support.