United States Postal Service

2.5
219 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2630 Monroeville Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2630 Monroeville Blvd, Monroeville, PA
15146, United States

Hours

Reviews

2.5
219 reviews
5 stars
71
4 stars
10
3 stars
8
2 stars
3
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness, particularly Larry and TJ, while others were reported as rude and unprofessional.

Service Efficiency

Customers noted long wait times and understaffing, especially during busy periods, leading to frustration and dissatisfaction.

Communication Issues

Many reviews highlighted problems with communication, including unresponsive phone lines and misleading information about services, particularly regarding passport appointments.

Overall Experience

The post office received a range of ratings, with some customers expressing satisfaction with their experiences, while others described it as one of the worst post offices they have encountered.

Management Concerns

Several reviews pointed to issues with management and operational practices, suggesting a need for better oversight and training of staff.
  • AH
    Ange Huffman
    4 days ago
    5.0
    I went to the post office to get my passport. Larry was the absolute best. The other workers were great as well. Customer service was A-1
  • FS
    Francine Spagna
    Oct 8, 2025
    1.0
    Yesterday I had a horrible experience with the Plum Post Office, and the employee there, called the Monroeville post office to say that I was disrespectful to her and she wasnt going to refund my 44$ ( my guaranteed overnight delivery arrived 3 days late)...The Monroeville post office backed her up..this incident was bizarre and after 5 hours, I finally got my money back. These people are totally unprofessional, inept and should not be holding these positions....THUS THE LOW RATINGS!!!!!
  • CB
    Caelan Borowiec
    Aug 25, 2025
    5.0
    This is a nicer, larger branch with more services and an automated kiosk. I prefer going to this location over closer ones because Larry goes above and beyond and he has always been a pleasure to work with! The folks working here really deserve higher praise on Google!
  • AA
    Anonymous
    Aug 21, 2025
    1.0
    This post office service is a mess anymore, never no help , one person on a Friday , awful service, the guy waiting on some lady about a passport doesn't even know what the hell he's doing, you're going to do passports at a post office you need more than one person working
  • CR
    Carmen Rosario
    Aug 18, 2025
    5.0
    Buen servicio

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.