The UPS Store

Reviews

• NM

  Natasha Marie

  6 days ago
  2.0
  A woman here told me my package (which was fairly small and very light weight) would cost $428.00 to send from Pgh to Australia. While I understand international shipping can add up, this price was absolutely outrageous. I asked her to double check (knowing it was wrong because I have experience sending items there) but I'm not sure if she knew how and kept firm with the price - she wasn't the warm, friendly type either so it was a bit awkward. I went somewhere else and was able to send it for $60. I don't share this to be critical.. just so they can realize areas in need of improvement. Information was clearly not entered into the system correctly. It honestly made me worry if she completed my other/unrelated transactions correctly. Thanks for reading.
• ID

  Isis Duncan

  Sep 2, 2025
  5.0
  I just came in today 20 minutes to close with three big Amazon return items. Not only were the staff professional with all of the latecomers, a kind manager/staff member helped me with the prepaid return label machine! They went above and beyond. Thank you all!!
• JJ

  Janine Jelinek

  Aug 14, 2025
  1.0
  Extremely rude older woman! I went in not thinking with a USPS package instead of UPS package (honestly my bad) but the look and attitude this woman gave me was unnecessary she said “that’s for the post office” like I was stupid and then rolled her eyes very obviously. Along with saying “its pretty obvious” I do not appreciate the attitude especially when I was nothing but nice and understanding! I will never be going to that location again.
• AM

  Andrew McNelis

  Aug 6, 2025
  5.0
  Every time I go into the store, they’re always so pleasant and go over the top to help me with my shipping needs. The last two times I went in. I had Amazon returns and some items that needed to be shipped separately. The owner of the store took time at her schedule as she was leaving the store for the day to help me and make sure that I had everything I needed before she left. I will never use another shipper. I trust this store with all of my packing, shipping and notarization needs.
• JB

  January Battung

  Jul 31, 2025
  5.0
  I came in right at closing time (July 31, 2025) with several boxes that needed to be packed and labeled, and Christine and Dana went above and beyond to help me. They were incredibly helpful, patient, and efficient. All the staff were friendly and kind, truly excellent customer service. Thank you for making a stressful task so much easier!

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