The UPS Store

3.6
137 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5820 in Monaca offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From The Mall In The Same Parking Lot.

Details

  • DeliveryNot available

Location

The UPS Store
204 Golfview Drive, Monaca, PA
15061, United States

Hours

Reviews

3.6
137 reviews
5 stars
85
4 stars
2
3 stars
3
2 stars
5
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising staff for being helpful and friendly, while others report rude and unprofessional behavior from certain employees.

Efficiency

Many customers appreciate the quick and efficient service, especially for Amazon returns and printing needs.

Staff Attitude

Several reviews highlight a lack of professionalism and poor attitudes from some staff members, particularly during busy times.

Pricing Issues

Customers express dissatisfaction with perceived overcharging for services and materials, such as printing and packaging.

Management Concerns

There are complaints about management's handling of customer issues and overall store organization, leading to negative experiences.
  • JS
    Jen Stewart
    1 day ago
    1.0
    I have never been treated so horribly in my life. I literally left there bawling my eyes out. The store was so packed with people carrying heavy boxes and when it was finally my turn, the young lady working just looked at me, sat down on the counter and started texting on her phone. But that wasn’t even the worst part. She was so rude and unhelpful I ended up leaving with all my packages. I tried using the kiosk to return my Amazon packages and it kept saying i needed to see the attendant and i was not getting back in that line just to be talked down to. I was so upset when i was leaving, my 3 year old kept asking why i was crying. I will never go back there again.
  • GM
    George Milosh
    Nov 9, 2025
    5.0
    Was in a huge pinch because our printer went down believe our church’s choir concert and needed to print 250 programs only 2 hours before the concert started. Alex was extremely helpful and got them all printed with time to spare!
  • PT
    Pam Thellman
    Oct 30, 2025
    1.0
    Do NOT send anything of importance through this store! They didn’t put unit # on the label and of course blamed me as I clearly had it in black sharpie written in there! Said I signed approval which I signed PAYMENT! Would not refund my money and Mgr was very rude! NOT CUSTOMER FRIENDLY at all!! Will definitely find another location to do my business!!!!
  • RT
    Rhoda Trasport
    Oct 23, 2025
    5.0
    Alex was so helpful ! Beyond and above regular customer service. He made my day ! Thankyou !!
  • AG
    Amanda Grove
    Oct 2, 2025
    5.0
    First time doing an Amazon return. I choose this location and so glad I did. It was so simple. The woman who helped me was so kind and friendly and helpful. Fast efficient and highly recommended!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Monaca offer?

The UPS Store in Monaca provides packing, shipping, printing, document finishing, mailbox rental, shredding, faxing, and notary services.