The UPS Store

Reviews

• BC

  Beth Christy

  Feb 7, 2026
  5.0
  The awesome customer service. Always helpful and the Monaca PA store has the very best “packer” He’s always SO patient with me and helps me with everything! All the staff are great. No matter how busy or slow they are professional and kind.
• JK

  Jen Kohrmann

  Jan 29, 2026
  5.0
  Always in and out even with long lines. Great customer service
• CS

  Candace Sobotka

  Jan 21, 2026
  5.0
  Quick and beautiful prints for my business cards and I needed them in 24 hours! They were quick and responsive and I will use them again!!! Thank you so much!
• PP

  P Prince

  Dec 23, 2025
  2.0
  I was just wondering if your hiring policy is to get the nastiest person you can find. If so, mission accomplished! I usually like to ship here because of the friendly, fast service. The girl working there today was not pleasant at all. I realize it's Christmas and they are busy but she didn't even attempt to be nice. I was only dropping off packages and made the mistake of saying I was shipping. She nastily said "that's not shipping, that's drop off" after she already asked me for all types of information and never even looked at the boxes that were clearly marked. Well, Merry Christmas to you too, grumpy!
• HK

  Holly K

  Dec 17, 2025
  5.0
  TLDR: everyone here is doing their best and they will always do their best to help you. Like your average person I buy a lot of my stuff online. Also like your average person, I have to return a lot of stuff. I return something or ship something from here on average at least 2x a month and it sucks every time. It sucks because it's at the end of my workday and I'm exhausted and barely keeping everything needed to just exist as a human being together. Over the last few visits I've witnessed this team go from having 20ppl inside to clearing the entire line in less than 5 minutes actual time. And rn we're in peak holiday season. It's incredibly efficient and they work well as a team through volume and stress.There is one employee here who you can tell is burnt out, but she keeps showing up and will always explain everything needed to complete your transaction. Her tone is flat and direct. She is not kind, also not rude. She tells you what you need and is clear and moves on. Not all customers will respond well to this, but she also doesn't owe it to anyone to be sunshine and sprinkles. She does her job and remains calm every time Ive ever seen. And just like any customer facing job-- you see some wild nonsense. I get it. Another employee here, I think Andrew maybe? Bearded and tatted guy. He is an absolute delight of a human being, is generally working from the computer on the floor and always is chill as a cucumber getting you squared away. He's helped me personally complete obnoxious Amazon returns when I'm on my last straw and I've seen him help ppl with everything from a shipping label to printing a stupid 50 page document that they absolute need and should have done it yesterday but couldn't. Genuinely, if I see him through the window before walking in, even just driving by, my day is better for it. This guy-- I cannot speak of highly enough of. Thank you (maybe?) Andrew. You don't know it, but you being helpful and warm has kept me personally from crashing out at least twice this year, and I'm sure you've been the highlight of someones day way more than that. I came back to add after thinking about it more, idk what it actually took (a backorder you had to wait on, or someone high up enough to take you seriously to do something about it) thank ALL THE GODS above they finally fixed your damn door. It was MONTHS, several signs, and several attempts to make it stay closed before they finally came through for yinz.

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