United States Postal Service

2.3
157 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 702 E Simpson St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
702 E Simpson St, Mechanicsburg, PA
17055, United States

Hours

Reviews

2.3
157 reviews
5 stars
44
4 stars
4
3 stars
2
2 stars
7
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting unhelpful and rude staff, as well as a lack of response to phone calls.

Delivery Issues

A significant number of customers experienced problems with package delivery, including lost packages, misdelivered mail, and failure to follow delivery instructions.

Staff Attitude

Several reviews mentioned that staff members displayed unprofessional behavior and a lack of concern for customer issues.

Efficiency

Customers noted that the post office often seemed understaffed, leading to long wait times and inefficient service.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and the overall service when visiting the post office in person.
  • MC
    Mel Coolbaugh
    Nov 1, 2025
    1.0
    Don't answer the phone during business hours if it's close to closing time. Have repeatedly sent my packages back to sender claiming an invalid address, though I receive packages from other delivery services, and mail daily from from the USPS, they decide about once every few packages that my address does not exist.
  • AM
    Abdelillah Moubarik
    Sep 15, 2025
    1.0
    The people in the Front Desk do not treat customers properly.
  • E9
    E. 97
    Aug 1, 2025
    5.0
    I've had no problems with mail and package delivery. No complaints here. I sincerely appreciate the service.
  • DB
    David Belles
    Jul 23, 2025
    5.0
    June was very friendly and helpful, and explained to me the best way to get my letter delivered on time. Thank you!
  • DA
    Darlee Ansel
    Jun 13, 2025
    1.0
    They lost a check that was suppose to be in my p.o. box

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.