The UPS Store

Reviews

• BB

  Benjamin D. Bishop

  Oct 7, 2025
  1.0
  Greeted with puzzled looks and forced to talk through one employee to another. Came in to ship a Verizon trade-in and asked for a UPS padded envelope (normally free). Instead, I was rudely pointed to bubble wrap for sale, and another cashier dismissively asked, “What is it he wants?” Once I told her to speak to me directly, the process was simple—just scan the QR code and they handle the packaging. No need to play telephone—talk to customers directly. We all speak English.
• BH

  Brittany Holmes

  Sep 16, 2025
  1.0
  I came in to return a Amazon package, no one spoke to me when I walked in there was a older blonde woman who just pointed at a scale I never returned a package so I was unsure of what to do, I showed her a code it was wrong, she was irritated that I didn’t know how to use the QR codes she misscanned the code because then it worked when a woman named Genie came over, I asked the woman her name because I felt they where just so rude because I didn’t know how to return this package I planned to call cooperate, so I had two returns in one package I go out to my car look at the return realized there was two QR codes for each return I thought Amazon had made it all one code so I had to go back in and get my other return processed. They started screaming at me saying I was rude I need to read instructions I expressed I didn’t know what to do and there wasn’t any instructions other than to print the label so I didn’t know it had to be separated. I kept my voice very low even as they screamed at me because there was all kinds of people in there it was so insane they accused me of screaming and yelling i of course did have a attitude/defensive they were so nasty over a misunderstanding! I will be calling cooperate the problem was I just didnt know how to do the return and when I asked for there names they lost it never ever going back here! A woman that was inside the store at the time actually stopped me and told me she’s sorry for me that it was crazy!
• BB

  bobscaping

  Aug 25, 2025
  5.0
  Well run and efficient store, but the close-in parking can be rather awkward.
• MC

  Marty C.

  Jul 18, 2025
  1.0
  Your clerk named Heather needs to be fired! So rude I thought I was being punked! I made a comment to her about the company on the papers I brought in to be notary stamped and she said” that company means nothing to me “ ! Strange comment , then yelled at me for bringing the papers in somewhat out of order as I wanted her to immediately see the two pages flagged that needed stamped! I told her it sounds like she was having a bad day and honestly I said you are starting to ruin mine! Told her I was taking my business elsewhere! I asked her name and told her I was reporting this ! I bet she is related to the owner to still be there! Won’t go back!
• MB

  Mary Bird

  Jul 18, 2025
  1.0
  Heather, old lady clerk was rude from the get go....I see other negative reviews on her. Would have left zero stars IF I could !!! Mgt should look into firing her

Frequently Asked Questions About The UPS Store