Location.com logo
Person picking up a package from USPS smart lockers
Brand Certified

United States Postal Service

2.5
(135 reviews)

Business Details

7200 New Falls Rd, Levittown, PA
19055, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7200 New Falls Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7200 New Falls Rd, Levittown, PA
19055, United States

Hours

Reviews

2.5
135 reviews
5 stars
37
4 stars
10
3 stars
9
2 stars
12
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some staff being friendly and helpful while others are reported as rude and dismissive.

Operational Issues

Numerous complaints about incorrect hours of operation, with the location often closing earlier than advertised, leading to customer frustration.

Package Handling

Several reviews highlight issues with lost or mishandled packages, including claims of theft and poor tracking, causing significant customer dissatisfaction.

Facility Conditions

Customers noted the physical condition of the location as poor, with cleanliness issues and a problematic environment due to loitering.
  • AS
    Anonymous Sender
    Feb 12, 2026
    1.0
    Beware Of this Location!! This particular Location does not have any cameras whatsoever! On the inside or the outside, So if your package mysteriously disappears somehow misplaced , unfortunately there is nothing you can do about it!! Management will do the bare minimum to rectify, or investigate, & will imply that there is no funny buisness going on here and they will basically brush you off to their claims department which will only cover the Maximum of $100.00 for “Lost packages” no matter the value of the contents, Through Priority shipping, So here is the back story I went into this location to send some medical supplies to a Medical Company that I do buisness with, The range in cost for the medical supplies range from $750.00-$1,000.00 which I typically do on a frequent basis, The Medical company pays for the Priority shipping + lost & or damage insurance, The medical supply company typically reaches back out to me within 2-3 buisness days confirming of receiving the medical supplies, so on this particular day I boxed and taped the package together like usual most times I take the Adhesive priority Sticker and place it on the package myself this day I did not which I thought nothing of it because when I don’t they normally just securely adhere it onto the package for me in front of my face after weighing the package then proceeding to give me a receipt with a tracking number, This day I had a young man late mid20s- mid 30’s that I see on the regular here at this location he waited on me at the register after relieving a co-worker from the register and weighing scale, As the relieved co worker was walking away she complimented & mentioned the cologne I was wearing so I briefly looked her way to say thank you within 5-10 seconds the young man postal worker that was waiting on me Craftly and fastly took the package off the scale and threw the package in a sorting bin when I seen this I was intrigued on how fast he did it so I said to him “Wow your fast you put the Priority Adhesive postal Sticker on the package Quick I didn’t even see you do it” he looks at me and shrugs in confirmation and mumbles like “yeah“ so I thought nothing of it he then proceeds and gives me the receipt with the tracking number even with the weight of the package on the receipt, 3-5 days go by I still didn’t hear anything from the medical supply company which I thought was odd with a paid Priority Shipping label, I waited another 2-3 days, I tracked the package so I thought, which it said it was delivered so I reached out to the Medical supply Company inquiring on why didn’t I receive confirmation or a notification that they have received the package, The owner of the company reaches back out to me to inform me that they did not receive a package Only the adhesive Priority Shipping label that still had the adhesive backing within a empty envelope, which concerned the Professional Medical supply company because they knew what they were expecting to get from me and what had transpired with the delivery and the package was odd and so the medical supply company & I got robbed out of $750.00 -$1,000.00 in medical supplies and only getting $100 back through a claim after Paying for priority shipping . I totally understand mistakes happen but let’s be clear here this was no mistake and tactically thought & carried out and The Young Man “Postal Worker” knew exactly what he was doing and if he did it to me that easy like it was normal like The company and I would take such a loss and not report it tells me this wasn’t his first rodeo opportunist behavior BEWARE !!!!!!!!!!!
  • CC
    Carlo Capuano
    Jan 28, 2026
    5.0
    Lionel helped us renew my son’s passport and provided outstanding service. He was extremely fast, friendly, and very clear in explaining every step of the process. He made everything easy and stress-free. We are truly satisfied and highly recommend him!
  • HH
    H.A
    Nov 7, 2025
    5.0
    I stopped up here the other day to drop off a package and the clerk Keisha was amazing. She helped me through the whole process, took her time because I made a few mistakes and helped me fix everything. Just wanted to thank her for her service.
  • RH
    Robert Hesley
    Oct 25, 2025
    5.0
    Had a great experience with this location's passport services. The staff were extremely kind and and helpful. They even had some Legos and coloring to occupy my young kids while being helped.
  • TM
    T.T Manfa
    Sep 23, 2025
    1.0
    Horrible service! Unwilling to work or assist customers. A level of customer service that is unacceptable and does not reflect the standards of a community-serving institution.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others