United States Postal Service

2.5
132 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 7200 New Falls Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7200 New Falls Rd, Levittown, PA
19055, United States

Hours

Reviews

2.5
132 reviews
5 stars
35
4 stars
10
3 stars
9
2 stars
12
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while a few noted positive interactions.

Operational Hours

Numerous complaints about incorrect posted hours, with many customers finding the office closed earlier than advertised.

Package Handling

Several reviews highlight issues with lost or misdelivered packages, leading to frustration among customers.

Facility Conditions

Customers expressed concerns about the cleanliness and safety of the facility, including issues with loitering and the overall state of the building.

Efficiency

While some customers appreciated the speed of service, many noted long wait times and inefficiencies in handling requests.
  • HH
    H.A
    Nov 7, 2025
    5.0
    I stopped up here the other day to drop off a package and the clerk Keisha was amazing. She helped me through the whole process, took her time because I made a few mistakes and helped me fix everything. Just wanted to thank her for her service.
  • RH
    Robert Hesley
    Oct 25, 2025
    5.0
    Had a great experience with this location's passport services. The staff were extremely kind and and helpful. They even had some Legos and coloring to occupy my young kids while being helped.
  • TM
    T.T Manfa
    Sep 23, 2025
    1.0
    Horrible service! Unwilling to work or assist customers. A level of customer service that is unacceptable and does not reflect the standards of a community-serving institution.
  • RR
    Rylee Ann Roofing
    Sep 5, 2025
    1.0
    Military should take over this place and run it efficiently! Two checks with signed contracts LOST never showed up in my mail BOTH customers confirm mailing it through this office. Zero accountability by all employed here. Threaten there retirement and benefits i guarantee efficiency will go through the ceiling.
  • GD
    Greg Durkin
    Sep 1, 2025
    1.0
    The staff never wants to do their job they always try to talk their way out of looking for your packages or mail and make you feel uncomfortable if I was them I'd hire a whole new staff it's horrible. I'm mad I have to even give it a star.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.