Business Details
About
Logistics ServiceTransportation Service
With more than four decades of experience, AIT’s residential delivery division manages direct-to-consumer and B2B shipments on behalf of retailers of all sizes, all around the world. They offer multiple service levels, experience across a wide range of commodities and can quickly develop informed and efficient solutions — tailored just for your specific needs.
Location
Hours
Reviews
1.6
7 reviews
5 stars
1
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1 star
6
- BBBrendan BradleySep 18, 20251.0They charged me for a delivery, scheduled a pickup time, and then called me hours later to let me know that they needed to charge me an extra $500 because they misquoted me. Absolute joke of a company. Reporting them to the BBB as well as their partner Homesense.
- RPR PescJun 22, 20241.0Dropped the ball multiple times, missed an important date and when I messaged them, the response was from Ronald the "Customer Experience Lead": "If you would like to be added to a cancellation list for the technician we can add you, but will need a call to get updated availability." So they fail as much as they want and they don't care. Unprofessional!
- EHEliron HananSep 15, 20231.0Worse company ever! Scheduled a delivery for a Wednesday morning. Was called and told that date won’t work and only available time slot is Friday 11-2pm. I told them that’s fine as long as they are out of the house by 5pm. Received confirmation email at 12pm that my item was picked up 25 minutes away from my house. By 2pm there was no delivery, no response from delivery driver, and when I called to inquire I was told that if I need them out by 5pm then I will have to pay them to come back. Stay away from this company. If you buy anything and the store assigns this company, demand a refund and buy somewhere else. Edit* they stopped answering the phone. I called them and nobody answered for 10 minutes. I called from a different number while the other phone was ringing, and surprise! They answered. Terrible business.
- TSTOUCH OF GLOW BEAUTY SALONApr 10, 20231.0Divorce company for delivery avoid them at any cost they broke my TV with no explanation,customer service is very rud and not helpful
Frequently Asked Questions About AIT Home Delivery
How do I check the status of an existing delivery?
You can check the status of your shipment by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
How do I schedule a delivery?
You can schedule a delivery service by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
Am I required to provide shipment dimensions and weight to get pricing?
Yes, both shipment dimensions and weight are required for accurate pricing.
Can I pick up my shipment from the local delivery terminal?
No, customer pickup is not available. Our expert teams will deliver your shipment directly to the destination address.
Do you provide a warranty for your assembly work?
Yes, depending on the product, we provide a range of warranties for our work, beginning at 30 days and lasting for as long as one year.
Do you assemble any product?
Yes, in addition to our standard catalog of assembly items, including furniture and outdoor sporting equipment, we will also provide pricing for assembly of other items.
Can you move the product for me to the location I need it in?
Yes, we can arrange for in-room delivery as part of our white glove delivery service. Please include that preference in your pricing request.
Are your technicians background checked?
Yes, all our professional technicians undergo thorough background checks and are also bonded and insured.
How can I check the status of an existing delivery with AIT Home Delivery?
You can check the status of your shipment by calling AIT's customer experience team at 1-866-939-7737. DICK’S Sporting Goods customers should call 1-855-413-8100.
How do I schedule a delivery with AIT Home Delivery?
To schedule a delivery, call AIT's customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
Are shipment dimensions and weight required to get pricing?
Yes, providing both shipment dimensions and weight is necessary for accurate pricing.
Can I pick up my shipment directly from the AIT local delivery terminal?
No, customer pickup is not available. Shipments are delivered directly to the destination address by AIT's expert teams.
Does AIT Home Delivery provide warranties for assembly work?
Yes, AIT provides warranties ranging from 30 days up to one year depending on the product.
Does AIT assemble products outside of their standard catalog?
Yes, AIT offers assembly for items beyond their standard catalog including furniture and outdoor sporting equipment. You can request pricing for other items as well.
Can AIT move the product to a specific location in my home?
Yes, in-room delivery is available as part of their white glove delivery service upon request during the pricing process.
Are AIT Home Delivery technicians background checked?
Yes, all professional technicians at AIT undergo thorough background checks and are bonded and insured.
What nearby places can I visit around AIT Home Delivery’s location in Levittown, PA?
Nearby places include the Sky Zone Trampoline Park for family fun, and Crystal Springs Water for specialty grocery shopping, both great for guests before or after your visit.
How can nearby logistics companies around AIT Home Delivery impact my shipment experience?
Nearby logistics and transportation providers such as Judge Organization Logistics and Spirit Delivery & Distribution indicate a robust logistics hub which supports efficient and reliable home delivery services in the area.
Are there any nearby services that can assist with storage or freight around AIT Home Delivery?
Yes, neighbors like Jacobson Warehouse and Simonik Transportation and Warehousing Group offer storage and freight services, which may be useful for business logistics support.