The UPS Store

Reviews

• II

  IceWaterChase

  Apr 19, 2026
  1.0
  Whoever worked the evening of 4/10/2026 to ship my package did an awful job. Item broke during transit. Box was packed horribly, zero padding. We paid $40 for that employee to pack it and she did a horrible job. Her employee number is 385485. She needs fired. Extremely lazy employee.
• OJ

  Orlando judy

  Apr 10, 2026
  1.0
  I had called this place twice to ask an important question they declined both times
• SP

  Shanrica Pine

  Apr 6, 2026
  1.0
  Closed early, not following posted store hours.
• VC

  Vitumbiko Chiwaka

  Mar 23, 2026
  1.0
  I had a mailbox at this location for over three years and regularly dropped off shipments here—almost daily—so I’ve consistently supported this store’s business. Recently, I no longer needed the mailbox and had all my mail forwarded to my new address. Unfortunately, I wasn’t aware that one package had arrived just before my mailbox closed. While I was in the store dropping off packages, I was told by the staff (verbatim), “If you do not renew the mailbox, we will ship the one item that wasn’t picked up three days ago back to the sender.” I want to be clear—I don’t have an issue with The UPS Store as a brand. My concern is specifically with the customer service at this location. The interaction came across as unnecessarily passive-aggressive, especially given my long history as a loyal customer. I believe situations like this could be handled with a bit more understanding and professionalism.
• HD

  H Dub

  Mar 20, 2026
  1.0
  They charge over three dollars if you need them to print out your Amazon return label- Essentially a piece of paper from their copy machine, which cost $.10. They gave said copy to the person in front of me who asked to have some copies printed. Now that person has my name and address. When I mentioned this, they said oh it’s OK, we know her. I wanted to ask- what’s your home address? Do you want a stranger having your home address? I don’t care if you know her or not- RIDICULOUSLY unprofessional.

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