United States Postal Service

2.2
130 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 101 S 8th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
101 S 8th St, Lebanon, PA
17042, United States

Hours

Reviews

2.2
130 reviews
5 stars
32
4 stars
7
3 stars
2
2 stars
4
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced poor customer service, including unresponsive staff and rude interactions.

Delivery Issues

Many reviews highlight consistent problems with mail delivery, including lost packages, incorrect deliveries, and delays.

Staff Attitude

Several customers noted that staff members often appeared unprofessional and indifferent to customer concerns.

Long Wait Times

Customers frequently reported long lines and inadequate staffing during busy hours, leading to frustration.

Mixed Experiences

While some customers praised individual staff members for their friendliness and helpfulness, these positive experiences were overshadowed by widespread complaints.
  • PP
    Patricia
    Nov 13, 2025
    5.0
    Servicio maravilloso
  • AP
    ABU EL PICASO
    Oct 24, 2025
    5.0
    Super friendly staff the gentleman that's at the counter is always eager to help has a smile on his face no matter how long the line is
  • VW
    Veronica Welch
    Oct 21, 2025
    1.0
    Horrible customer service.
  • MJ
    Michelle Johnson
    Aug 21, 2025
    1.0
    You know you have a business. You should answer your phones, but I guess this post office doesn't know how to do that because they're all too far up their own cell phones. But to be able to answer the actual work phones. Nobody in this world wants to actually answer phones anymore. You're saying the word to call you if there's issues but yet no one answers their phones. Maybe you should start getting your heads out of your cell phones and actually start doing your jobs
  • YM
    Yes Man
    Aug 10, 2025
    1.0
    I only post negative reviews when there is no other course of action that a company provides to rectify the problem. So I bought an item on eBay and usps lost the package. After 3 months it finally was delivered. However not to my address. I have surveillance and can prove that no carrier was at my house. Not that it matters though because they had lost it for so long that it is now past the 60 day service period for filing a claim. I have no idea where my item is and will receive zero help from usps. Thank you usps for doing an exceptionally terrible job.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.