United States Postal Service

2.2
131 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 101 S 8th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
101 S 8th St, Lebanon, PA
17042, United States

Hours

Reviews

2.2
131 reviews
5 stars
33
4 stars
7
3 stars
2
2 stars
4
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including unhelpful staff and long wait times.

Delivery Issues

Numerous complaints about mail and package delivery failures, including lost mail, packages delivered to wrong addresses, and inconsistent delivery schedules.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, with some customers feeling dismissed or treated rudely.

Positive Experiences

A few customers noted friendly and helpful staff members, particularly during in-person visits, indicating that experiences can vary.
  • MT
    Mercan Times
    Dec 17, 2025
    1.0
    The City of Lebanon has almost 30,000 people in it, and it has this only crappy post office with no stamp self-service machine, that has only 1 clerk working the counter, which, of course, causes long waits. Also, closes early at 4:30 p.m. - really...........?!
  • PP
    Patricia
    Nov 13, 2025
    5.0
    Servicio maravilloso
  • AP
    ABU EL PICASO
    Oct 24, 2025
    5.0
    Super friendly staff the gentleman that's at the counter is always eager to help has a smile on his face no matter how long the line is
  • VW
    Veronica Welch
    Oct 21, 2025
    1.0
    Horrible customer service.
  • YM
    Yes Man
    Aug 10, 2025
    1.0
    I only post negative reviews when there is no other course of action that a company provides to rectify the problem. So I bought an item on eBay and usps lost the package. After 3 months it finally was delivered. However not to my address. I have surveillance and can prove that no carrier was at my house. Not that it matters though because they had lost it for so long that it is now past the 60 day service period for filing a claim. I have no idea where my item is and will receive zero help from usps. Thank you usps for doing an exceptionally terrible job.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.