The UPS Store

4.6
272 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7238 in Latrobe offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Mountain Laurel Plaza.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
1070 Mountain Laurel Plaza, Latrobe, PA
15650, United States

Hours

Reviews

4.6
272 reviews
5 stars
243
4 stars
2
3 stars
3
2 stars
0
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the exceptional customer service, particularly highlighting the helpfulness and friendliness of staff members like Dakota and Alyssa.

Efficiency

Many reviews noted the quick and efficient service provided, with minimal wait times and smooth processing of returns and shipments.

Staff Professionalism

While most feedback was positive, there were some concerns about the behavior of certain staff members, indicating a need for consistent professionalism across the team.

Convenience

The location is appreciated for its convenience, making it easy for customers to drop off packages and complete transactions.

Mixed Ownership Experience

Some customers expressed dissatisfaction with the new ownership, feeling that the service quality had declined compared to previous management.
  • HK
    Hayle Kindya
    2 days ago
    5.0
    Every time I go into this location, the workers are all friendly and very efficient
  • ED
    El Duderino
    Nov 2, 2025
    1.0
    The guy with the ponytail and beard hates his job and hates dealing with people. I listened to him shame and rudely "educate" people on how bad we all are with making returns. He was condescending, disrespectful and flat out rude to everybody in line including me. Zero customer service skills but 100 on hating his job. I was shamed for having my returns in amazon bags. He was annoyed, sighed, rolled his eyes. He refused to throw away my amazon bags and I wasn't allowed to use their trash can..... that was already filled with amazon bags. What a clown. I would suggest a new line of work for this guy. One where he doesn't have to deal with people. You will know him if he helps you. He will shame you, educate you then say the phrases," in my training.", or "I've been trained in xyz." I wont be back.
  • MS
    Mary Stockman
    Nov 1, 2025
    5.0
    Staff is always friendly and helpful.
  • TT
    Tia
    Oct 28, 2025
    5.0
    BEST CUSTOMER SERVICE! They go above and beyond! A couple weeks ago I had ordered invitations from Walgreens and they couldn’t do the size I needed. I called this ups location in Latrobe and spoke to Chad. He talked to me about my options and helped me create my invitations to the size they needed to be. He even pulled up my order in Canva and made adjustments to get it perfect! I was on a deadline to send them out and he helped me get them out same day! The Latrobe UPS is by far the kindest and quickest store I’ve been to! Will definitely keep going back!
  • VB
    Virginia Barnett
    Oct 24, 2025
    1.0
    Don't like the new ownership. They are not nearly as friendly as the previous owners. They charge for any little thing. Don't help with little things. Don't care for a couple of the male tellers. Kind of mouthy.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7238 in Latrobe offer?

The UPS Store #7238 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.