The UPS Store

4.6
274 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7238 in Latrobe offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Mountain Laurel Plaza.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
1070 Mountain Laurel Plaza, Latrobe, PA
15650, United States

Hours

Reviews

4.6
274 reviews
5 stars
243
4 stars
3
3 stars
3
2 stars
0
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting Dakota and Alyssa for their exceptional service.

Efficiency

Customers frequently noted the quick and efficient service, with minimal wait times even during busy periods.

Mixed Experiences

While most reviews were positive, some customers reported negative interactions with specific staff members, indicating inconsistency in service quality.

Convenience

The location is appreciated for its convenience, especially for returns, with a straightforward drop-off process.
  • MB
    Megan Bryan
    Dec 20, 2025
    1.0
    Line out the door right before Christmas and only one person working the counter while another employee sitting in the back doing something else while people leave
  • SG
    Scott Grimm
    Dec 6, 2025
    4.0
    Took my phone in and they did the rest Even packaged it for me
  • HK
    Hayle Kindya
    Nov 21, 2025
    5.0
    Every time I go into this location, the workers are all friendly and very efficient
  • ED
    El Duderino
    Nov 2, 2025
    1.0
    The guy with the ponytail and beard hates his job and hates dealing with people. I listened to him shame and rudely "educate" people on how bad we all are with making returns. He was condescending, disrespectful and flat out rude to everybody in line including me. Zero customer service skills but 100 on hating his job. I was shamed for having my returns in amazon bags. He was annoyed, sighed, rolled his eyes. He refused to throw away my amazon bags and I wasn't allowed to use their trash can..... that was already filled with amazon bags. What a clown. I would suggest a new line of work for this guy. One where he doesn't have to deal with people. You will know him if he helps you. He will shame you, educate you then say the phrases," in my training.", or "I've been trained in xyz." I wont be back.
  • TT
    Tia
    Oct 28, 2025
    5.0
    BEST CUSTOMER SERVICE! They go above and beyond! A couple weeks ago I had ordered invitations from Walgreens and they couldn’t do the size I needed. I called this ups location in Latrobe and spoke to Chad. He talked to me about my options and helped me create my invitations to the size they needed to be. He even pulled up my order in Canva and made adjustments to get it perfect! I was on a deadline to send them out and he helped me get them out same day! The Latrobe UPS is by far the kindest and quickest store I’ve been to! Will definitely keep going back!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7238 in Latrobe offer?

The UPS Store #7238 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.