United States Postal Service

2.7
160 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 20 Vine St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
20 Vine St, Lansdale, PA
19446, United States

Hours

Reviews

2.7
160 reviews
5 stars
57
4 stars
9
3 stars
6
2 stars
3
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Staff Efficiency

Frequent complaints about long wait times and understaffing, with customers often waiting over 20 minutes.

Mixed Experiences

While some employees received praise for their helpfulness, others were criticized for their lack of professionalism.

Package Handling Issues

Numerous reviews highlighted problems with lost or misdelivered packages, causing frustration among customers.

Inconsistent Information

Customers noted discrepancies between information provided online and in-person, leading to confusion and wasted time.
  • CC
    Charlotte Cheung
    Dec 30, 2025
    5.0
    Super helpful and friendly staff
  • HG
    Hannah G
    Dec 1, 2025
    2.0
    Workers are not friendly and close before the listed hours of closure
  • JL
    Jacob Lucrezi
    Oct 25, 2025
    1.0
    Beware of Postal worker package thieves! I placed a tracked and insured package in a blue postal box and the package was never scanned and it never arrived at its destination. I went to the post office and they had no packages that had a damaged label. How else would it disappear if it was not stolen?
  • SR
    Shimon Reinhardt
    Oct 24, 2025
    5.0
    These people are great, professional and helpful. There has been multiple times over the years where it was my first time doing some kind of sending, priority, package, oversees, money order and they have helped me. Fantastic people, who work really really hard!
  • LS
    Lawrence Roy Soria
    Oct 11, 2025
    1.0
    Inefficient! Need to replace this whole system! my mails were not delivered and returned to sender!!!!! So annoying.. I’ve been waiting for important documents for a month!!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.