The UPS Store

3.5
119 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0967 in Langhorne offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Summit Sq Ctr With Giant Market.

Details

  • DeliveryNot available

Location

The UPS Store
13 Summit Square Ctr, Langhorne, PA
19047, United States

Hours

Reviews

3.5
119 reviews
5 stars
70
4 stars
3
3 stars
0
2 stars
6
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting individuals like Melissa, Ryan, and Terri for their exceptional service.

Training Issues

Several reviews pointed out that some employees lack proper training, particularly in printing and handling packages, leading to frustration among customers.

Inconsistent Experiences

While many customers reported positive experiences, there were numerous complaints about rude staff and poor service, indicating a lack of consistency in customer interactions.

Convenience

Customers appreciated the store's convenient location and quick drop-off process, making it a preferred choice for shipping and returns.

Management Concerns

Multiple reviews mentioned issues with management, including poor training of staff and inconsistent adherence to store hours, leading to customer dissatisfaction.
  • HS
    Hazel Smith
    Oct 24, 2025
    5.0
    Fast & easy. The women was well trained & knew exactly what to do with my package. She was kind, patient & knowledgeable. Super efficient.
  • LM
    lisa mchugh
    Sep 4, 2025
    5.0
    Kelly was efficient, friendly, and upbeat! Great experience.
  • JG
    Jason Green
    Jul 3, 2025
    5.0
    Wanted to share my five star story that I had Amkit from this location. What a professional, and super courteous. I rolled in with about 40 items to return 5 minutes before the door closed the night before a holiday. He was incredibly patient and helpful. I would absolutely come back to this location and would give it 10 atars if I had the chance. Thank you!
  • BB
    Bonnie Benedetto
    Jun 30, 2025
    5.0
    So friendly and helpful
  • LM
    Lizzy McNeill
    Jun 30, 2025
    1.0
    Listen, good hardworking ppl. But they are not properly trained on how to print. I’ve been coming here to print papers and flyers for last 5 months and each time the employee doesn’t know how to do it. Which is the managers fault— they should train the employees. I wait there for a half hour sometimes and they end up telling me they can’t print. They offer printing services. Make it make sense. I blame the management, not the employees.

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Langhorne offer?

The UPS Store #0967 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Where is The UPS Store #0967 located?

It is located at 13 Summit Square Center, Langhorne, PA 19047, USA, inside Summit Square Center with the Giant Market.