United States Postal Service

2.7
166 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1400 Harrisburg Pike to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1400 Harrisburg Pike, Lancaster, PA
17604, United States

Hours

Reviews

2.7
166 reviews
5 stars
61
4 stars
9
3 stars
6
2 stars
7
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with staff; some employees, like Bharat and Margie, received praise for their helpfulness, while others were reported as rude and unprofessional.

Wait Times

Customers frequently complained about long wait times and understaffing, leading to frustration during visits.

Package Handling

Numerous reviews indicated issues with package delivery, including lost packages and incorrect routing.

Overall Experience

While some customers had positive experiences, many expressed dissatisfaction with service quality and efficiency.
  • BV
    Brian Vulgaris
    6 days ago
    5.0
    In reading reviews, it looks like service at the passport section is hit or miss.. I can say I hit on a 100% satisfactory experience. I dealt with Olgie. She was FANTASTIC! Knowledgable, friendly, and efficient. Thank you Olgie for making the process easy and painless!
  • RW
    Rendell Weaver
    Dec 4, 2025
    5.0
    Phenomenal experience. Margie was incredible to work with, providing me with creative ways to ship the most effectively for my unique challenge. Very much appreciated!
  • AM
    Andrea Maldonado
    Nov 27, 2025
    5.0
    Es buen lugar hay una muchacha joven de servicio que habla español y siempre te da un servicio de exelente gracias 🫂 por amabilidad 👍🏽
  • DD
    Davlik
    Nov 20, 2025
    1.0
    It’s just not a good place for pick up, the least amount of time I spend here was not less than 3 hours
  • DG
    Dave G
    Nov 19, 2025
    1.0
    Most unfriendly lady

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.