The UPS Store

4.6

315 reviews

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Business Details

590 Centerville Rd, Lancaster, PA

17601, United States

(717) 898-9303

https://locations.theupsstore.com/pa/lancaster/590-centerville-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store

The UPS Store #1005 in Lancaster offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Off Centerville Road Exit Of Route 30; In The Giant Shopping Ctr.

Location

The UPS Store

590 Centerville Rd, Lancaster, PA

17601, United States

Get Directions

Hours

Monday7:30 AM - 6:00 PM

Tuesday7:30 AM - 6:00 PM

Wednesday7:30 AM - 6:00 PM

Thursday7:30 AM - 6:00 PM

Friday7:30 AM - 6:00 PM

Saturday9:00 AM - 3:00 PM

Sunday10:00 AM - 3:00 PM

2026-01-197:30 AM - 6:00 PM

2026-02-14Regular Hours

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2027-01-01Regular Hours

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Reviews

4.6

315 reviews

5 stars

275

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What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently described as friendly, helpful, and professional, contributing to a positive customer experience.

Efficiency

Many customers noted the quick and efficient service, with minimal wait times for shipping and returns.

Mixed Experiences

While most reviews are positive, there are notable instances of poor customer service and unprofessional behavior from some staff members.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, particularly regarding notary services and shipping costs compared to other options.

WB
Wendy BertolI
Jan 30, 2026
5.0
Very helpful and patient!
DK
Dakota Kaiser
Jan 29, 2026
5.0
Andrew was extremely helpful. He came out to my car to help me bring in 2 very heavy items to return. I always go to this UPS store and all the employees are so nice!
CB
Christopher Bosch
Jan 23, 2026
5.0
Rue was very personable and took care of my faxing needs in a timely manner.
JS
Jeff Shiner
Jan 8, 2026
5.0
Store was extremely efficient in my return and also in the shipping of a parcel.
MA
mary ann
Dec 27, 2025
1.0
Very disappointed in their customer service. I shipped a box of presents in early December and the box was returned to me on Dec 26th, undelivered. It was shipped to an APO box in the US to be delivered to our military family living in Europe. The counter person asked what was in the box, and I answered toys. He at no point told me to describe and itemize each item in the box. The fee was $40. The box was not delivered because each item had to be listed on the form. I was not instructed to do that when I shipped the package. The counter person should have told me to do that, after all, that’s the point of shipping with them because they know and you don’t!! Today, they said they would need to charge me another $40. I will find another way to ship it. I won’t use Centerville UPS again. I felt ripped off.