United States Postal Service

3.0
36 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 660 Delaware Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
660 Delaware Ave, Hellertown, PA
18055, United States

Hours

Reviews

3.0
36 reviews
5 stars
16
4 stars
2
3 stars
0
2 stars
2
1 star
16
  • JL
    J L
    Oct 1, 2025
    1.0
    No one ever answers the phone and our mailman regularly throws our packages on the ground, regardless of the weather and right along the edge of the road. This is a recurring problem in our area and numerous complaints by have been filed by my neighbors, but yet nothing has changed. Terrible service.
  • PX
    Panda XoXo
    Aug 12, 2025
    1.0
    Whoever they hired to delivery mail sucks. They literally asked "is this the right house" when handing me my mail... If you can't tell which address is get out of that line of work. Also they said they couldn't drop off my package "due to obstacles" no you were being lazy. I have 0 obstacles... I live in a row home with nothing on my porch. You are just lazy and pathetic and don't wanna do your job. Grow up
  • CS
    Christina Sheets
    Mar 10, 2021
    1.0
    Please explain to me why I can’t talk to an actual person from this or any other postal service? The USPS has become so incompetent that they should close every single office throughout the US! Get Amazon to deliver our mail, I guarantee that it won’t take anywhere near as long to get a package and at least we wouldn’t have to pay a government pension for all of their employees.
  • MM
    Milagro Feliciano Martinez
    Jun 20, 2019
    1.0
    Very poor service with post office in Hellertown. Constantly getting other people mail since October 2018. Not receiving my mail. Mail and package being lost. Went to the post office and spoke to post master by the name of James Moore and didn't write a report. Went back to talk to him of mail I didn't receive, and he didn't even want to come and talk to me. Refuse to come out to listen to my complain. They don't care what happened to your mail. This need to be resolved.
  • TM
    Tom Maxfield
    Mar 26, 2018
    2.0
    Very irregular service. I've had packages laying on the road and packages delivered to our porch which they said they wouldn't do. We've lost Christmas gifts that we're stolen after being delivered to the wrong house. They used to rubberband packages to the mail box door until they broke it off. Then they gave me a violation notice because the mail box had no door!! Today I tracked an eBay package that they have apparently been holding for 5 days. I received no notice that they had a delivery for me (not the first time for that either). I can never reach their office by phone, just an annoying recording. Some competent and nice people work there, but there are numbskulls, too.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.