The UPS Store

3.3
160 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4803 in Hellertown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Giant Grocery Store On 412 South.

Details

  • DeliveryNot available

Location

The UPS Store
1866 Leithsville Rd, Hellertown, PA
18055, United States

Hours

Reviews

3.3
160 reviews
5 stars
86
4 stars
5
3 stars
4
2 stars
3
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for rudeness and lack of professionalism.

Operational Issues

Customers frequently report problems with the store's hours, including early closures and understaffing, leading to long wait times and frustration.

Efficiency

Some customers appreciate the quick and efficient service, especially for simple tasks like returns, while others experience delays due to understaffing.

Staff Knowledge

There are instances of staff being knowledgeable and helpful, but also reports of staff being untrained or dismissive, impacting the overall customer experience.

Pricing Concerns

Customers express dissatisfaction with additional charges for services like taping packages, leading to perceptions of unfair pricing.
  • BM
    Brenda Ivelisse Diaz Matos
    3 days ago
    5.0
    Representative are very friendly and helpful
  • AM
    Anna McKinney
    4 days ago
    1.0
    I wish I could give zero stars. Came here just now to drop off an Amazon package for return. It was a large, heavy box (a high chair from our baby registry that we got a duplicate of). I am 24 weeks pregnant and when I went into the store, there were three employees that just stared at me and didn't help with the door at all. The front is glass so they definitely saw me coming. I greeted them saying "hello" with a smile and no one answered me. The front desk person asked me if I had the QR code, rushing me as soon as I put the package down. I said "I'm finding it." I did get a "have a nice day" very low as I received my recipt but overall this was a horrible experience and I won't ever be coming back. I will also go out of my way to use any other company than UPS for this one interaction. Train your people basic decency and customer service.
  • BG
    B Garcsar
    Nov 3, 2025
    5.0
    Always pleasant and helpful. Never a bad experience at this location.
  • KJ
    Kevin Johnson
    Oct 30, 2025
    5.0
    Natasha had a line to the door and was absolutely killing it with returns. The world needs more people like her.
  • AS
    Ashley Smith
    Oct 28, 2025
    5.0
    Customer service was great, quick, and hassle-free. The store employee was very nice and welcoming too! Would definitely recommend.

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Hellertown offer?

The UPS Store #4803 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.

Where is The UPS Store #4803 located?

It is located at 1866 Leithsville Rd, Hellertown, PA 18055, next to Giant Grocery Store on 412 South.