The UPS Store

Reviews

• XL

  xukai Lin

  Dec 9, 2025
  1.0
  Items inside package got stolen(only box left) when I go for a pick up. I know I shouldn’t complain about the store. But it must be stolen by the UPS employee during the process. So I still blame on the UPS. And that’s why it’s a one star. This is a follow-up to my original review and the UPS store response. I ordered two brand-new phones in two separate shipments, both delivered by UPS and routed to a UPS Store / UPS Access Point for pickup. Both packages were stolen during the delivery process before I ever picked them up — only empty boxes were received. I understand that the store employees may not be directly responsible. However, the theft clearly occurred somewhere within the UPS delivery chain, and the UPS Store / Access Point is part of that chain. I contacted UPS customer service five times and filed police reports twice. Despite this, nothing has been resolved and no accountability has been taken. Because this happened twice under the same circumstances, and because UPS has failed to investigate or provide answers, I can no longer trust UPS deliveries routed through UPS Stores or Access Points. For these reasons, UPS — including its stores — remains suspicious to me, and this location will remain a 1-star review until the theft is properly investigated and addressed.
• JM

  J Mc

  Aug 4, 2025
  5.0
  Help me print something in a pinch. These guys are awesome. Cant thank you enough.
• NH

  nicole hill

  Feb 4, 2021
  5.0
  This UPS store is great! Friendly staff & prompt service & super helpful with questions.
• JU

  Jillian Urban

  Sep 5, 2020
  5.0
  Great customer service! Always pleasant!

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