United States Postal Service

2.1
218 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1425 Crooked Hill Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1425 Crooked Hill Rd, Harrisburg, PA
17106, United States

Hours

Reviews

2.1
218 reviews
5 stars
47
4 stars
11
3 stars
4
2 stars
5
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness, while others were described as rude and unhelpful.

Package Delays

Numerous complaints about packages being delayed for extended periods, often sitting at the facility without updates.

Lost Packages

Frequent reports of lost packages and mail, with customers expressing frustration over the inability to locate their items.

Inefficiency

General consensus on the inefficiency of the facility, with many customers noting slow service and poor handling of mail.

Accessibility Issues

Complaints about limited parking and difficulty in reaching staff by phone, contributing to a frustrating customer experience.
  • CJ
    Courtney “Lumi” Jane
    5 days ago
    1.0
    Seriously. How hard is it to do your jobs? Is scanning packages and putting them on trucks rocket science now?? Apparently you troglodytes need step by step instructions on how to do your job. OH, I forgot, its probably a lot different when its your packages though; probably deliver them on time or early, figures. Only can hope y'all get replaced out for different workers cause it's EVERY time a package has to go through you guys. Edit: I will be filing a complaint against everyone. If anyone has a problem, skip talking to these guys and fill out a Consumer Advocate form against them. Thats what I plan to do everytime now.
  • SC
    Steve Cohick
    Oct 2, 2025
    1.0
    What the hell is going on with this place, packages lost or sitting here for days seems like every week now I have to open up a find my package for there! rediculous
  • DD
    David Dewees
    Sep 13, 2025
    5.0
    They were nice and helpful on the phone!
  • PG
    perla guzman
    Sep 3, 2025
    5.0
    I went to get my passport and no one had ever treated me so well. She is an incredible girl. There should be more employees there. I am more than grateful. Her name is Samantha. She was there in the morning. I was more than grateful for all her attention and services.
  • PG
    Paul Geesaman
    Aug 10, 2025
    5.0
    My wife and I recently went to get passports here and didn't know how to go about it. We ran into Samantha at the passport center and she was so helpful. Great personal, so friendly. Samantha told us everything we needed to do. Looked at are filled out paperwork and told us how to fix it. Told us what we had to get to make it happen, It worked. If you need a passport and a wonderful experience I would highly recommend you as for Samantha! She is great and very friendly. Thank you Samantha 😊

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.