United States Postal Service

2.1
162 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5901 Jonestown Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5901 Jonestown Rd, Harrisburg, PA
17112, United States

Hours

Reviews

2.1
162 reviews
5 stars
31
4 stars
9
3 stars
8
2 stars
8
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Long Wait Times

Numerous reviews highlighted consistently long wait times, often with only one clerk available to serve customers.

Delivery Issues

Customers frequently experienced problems with mail delivery, including lost packages and incorrect deliveries.

Staffing Problems

Reviews indicated that the location is often understaffed, leading to poor service and operational inefficiencies.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall sentiment leaned negative due to systemic issues.
  • KK
    Kat Knapp
    Oct 22, 2025
    5.0
    Great USPS location
  • MB
    Maria Bickle
    Oct 9, 2025
    2.0
    We pay for a PO box at this location. At least 2 days every week the room where the PO boxes are located is locked in the morning. This makes it difficult to get our mail on the way to work. We have questioned it at this location several times an were told they are just forgetting to unlock the door. Waste of money for these PO boxes.
  • TH
    tim herzing
    Jul 23, 2025
    3.0
    Couldnt resist from all these comments, as boomers retiring. I know now what reagan meant: “ we are one generarion of losing our coumtry”
  • ES
    Ethan Stauffer
    Jul 19, 2025
    1.0
    There is a reason this place has horrible reviews! Do not use for shipping packages! This branch is AWFUL!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.