United States Postal Service

1.9
190 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5120 Derry St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5120 Derry St, Harrisburg, PA
17111, United States

Hours

Reviews

1.9
190 reviews
5 stars
28
4 stars
11
3 stars
11
2 stars
9
1 star
131

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, citing rudeness and unhelpfulness from staff.

Efficiency

Frequent complaints about long wait times and understaffing, with many customers expressing frustration over the lack of available employees.

Mail Delivery Issues

Numerous reviews highlighted problems with mail delivery, including missing packages and incorrect mail being delivered.

Inconsistent Hours

Customers noted that the post office often closes earlier than advertised, leading to frustration and inconvenience.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific employees for their helpfulness and friendly demeanor.
  • CH
    Charles Hutson
    Nov 11, 2025
    5.0
    I love the entire staff
  • EP
    Elias Pepito
    Oct 4, 2025
    5.0
    Great service. No issues!
  • SS
    Steve Schnell
    Sep 30, 2025
    5.0
    We stopped in to get our key for our mailbox. Sharon helped us out. Most personable employee we have ever dealt with. Loved the small talk and the welcoming we received.
  • DF
    Drew Foster
    Jul 2, 2025
    4.0
    The United States Postal Service on Derry St is efficient and reliable! The staff is knowledgeable and always willing to help with any mailing needs. It's a great service that keeps the community connected.
  • JH
    John H
    Apr 24, 2023
    1.0
    One person working the counter. Line is 12 people deep. Rate hikes and understaffing. Unacceptable.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.