Business Details
About
Promotional Products SupplierTrade Show Displays
Your #1 Source for Promotional Products & Meeting Supplies with your printed logo. For over 50 years, thousands of organizations have trusted us with their promotional product needs, and with good reason. They get more for their money ...and you can too! Your order will be personally handled from start to finish by promotional products experts to guarantee your 100% satisfaction.
You are also guaranteed the lowest total cost on your order. If you find a lower list price from any competitor, we will match it PLUS you'll get another 10% off! (Does not apply to sale prices, special offers or clearance, or auction sites).
Our expert Research Team will search out the product that you need and offer you the very best deal. Or, you can create your own unique, exclusive item. From custom sizes to unique designs, we can assist you in creating a custom item that is perfect for your event. The possibilities are endless! Just call or chat with us to get instant ideas!
Location
Hours
Reviews
4.7
158 reviews
5 stars
142
4 stars
3
3 stars0
2 stars0
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service, highlighting responsiveness and helpfulness from various representatives.
Product Quality
Customers consistently reported satisfaction with the quality of products received, noting that items met or exceeded expectations.
Order Issues
Some customers experienced issues with order accuracy and communication, particularly regarding custom orders and discrepancies in product descriptions.
Timeliness
Several reviews mentioned quick turnaround times and timely delivery, especially for last-minute orders.
Communication
While many praised communication, there were instances of poor communication regarding order status and resolution of issues.
- ODOlivia DamronOct 13, 20251.0I used to love using marco promos, always had quick service and no issues. This last time I placed an order for custom ribbons, it was a DISASTER from start to end. It started with them sending me proofs that weren’t what I ordered and insisting that it was. Took several emails for them to fix it. I hadn’t realized it, but they didn’t charge me the correct amount and waited until weeks after I received my order to start hounding me to pay the extra money, even though they admitted it was their mistake. Doesn’t seem like something I should have to pay for. For weeks I’ve been trying to get answers because they sent me a third party payment link I’ve never seen before. I asked if they could charge the card on file and they refused to answer my question, just kept sending me this third party link. And then they’re going to email me being like this is your final warning. Before what? I don’t think I should have to pay to fix your mistake, but I am trying to do my part and nobody even wants to answer my question. Plus I get a different person mailing me every time. Never ordering with them again, horrible communication start to end and making me feel like all these mistakes are my fault.
- LWLizzy WurtzOct 1, 20255.0I placed an order with John Holey and he was AMAZING! He was understanding and very thoughtful with his responses. The next time that I need something, I will definitely be working with John!
- DHDiante HammondSep 6, 20251.0this place is a horrible place. they don’t ever do anything right.
- JSJennifer SmithJul 28, 20255.0Marco Promos is an excellent company. From the first day I placed my order to delivery was perfect. Artwork was handled quickly and Customer service is exceptional . Will use again soon.
- TDTeena DiotteOct 30, 20235.0Love Marco Promotional! I have the best account executive that helps me every step of the way. Couldn't say more about Marco. A+
Frequently Asked Questions About Marco Promos
Can I save my artwork to use for future orders?
We can guarantee that your artwork will remain on file for at least one year for reorders of the same printed logo product. If you would like to check the availability of your artwork after the one year period or for a different product, please contact our Customer Care Center for additional information.
How can I create my logo artwork to be printed on my products?
In most cases, art prep work is done at no charge. Production time will begin after approval of the art. Please contact us first if rush service is required.
Download a printable version of the artwork guidelines here: https://cdn.marcopromos.com/09383499-F9CD-4BEF-BDD5-E906CA13DE31/StaticImages/artworkguidelines.pdf
View an online version of the artwork guidelines here: https://www.marcopromos.com/info/artworkguidelines
View MARCO Sample Fonts here: https://cdn.marcopromos.com/09383499-F9CD-4BEF-BDD5-E906CA13DE31/StaticImages/Marco-Font-Samples.pdf
View an online version of the PMS color chart (color representations only) here: https://cdn.marcopromos.com/09383499-F9CD-4BEF-BDD5-E906CA13DE31/StaticImages/pmschart.pdf
Do the color swatches and examples represent true product colors on the website?
Please note that the color swatches shown on our site are general representations only. To see actual color, you are encouraged to request a sample prior to ordering.
Can I get a price quote for fully customized products?
Our catalog/web site includes many products specifically researched and designed to help you look your best at your next meeting or promotion. If you are interested in a product not listed in our catalog/web site please let us know and we will be happy to provide you with a custom quote for that product within 24 hours.
Can I combine promotions and discounts?
Website, catalog, and email offers may not be combined with other sales, current offers, free shipping, custom quotations or product requests beyond catalog quantities. You may use the better offer when applicable.
What is the minimum order quantitiy?
Product purchase minimum quantities as well as discounts for larger quantities are listed in the product pricing tables throughout this web site.
How can I search for products and navigate the Marco Promos website?
MARCO offers multiple ways to navigate the web site to help locate the desired custom promotional products. You may choose from the product and category links, keyword/item number search or pull down menus to access the areas of interest. If you have one of our catalogs, simply enter the item number in the item number search on the left side of the screen and you will be taken to details on that promo product.
During the process of ordering, we utilize on screen reminders to show where you are in the buying process.
The site is best viewed with your display set to 1024 x 768 utilizing Microsoft Internet Explorer version 7 or above, Google Chrome or Mozilla Firefox.
Our goal in designing the site was to allow you to find the information you require in the least amount of clicks. We know your time is valuable and want to make the browsing and buying experience an enjoyable one for you.
We welcome your feedback on any aspect of the site by calling 1.800.232.1121 or by e-mailing us at WebAnswers@MarcoPromos.com.
What are my options for placing my order?
Our customers have the choice of ordering:
Online 24/7
By Phone - 1.800.232.1121
By Fax - 866.545.5672
By Mail - MARCO, 2640 Commerce Drive, Harrisburg, PA 17110
What is the overrun/underrun policy for custom printed products?
MARCO makes every attempt to ship exact quantities. Due to our post-production quality control efforts and the high speed of the custom production process, there is the potential for up to 10% over/under runs. Over/under runs for plastic bags may vary from 10% - 25%. Any adjustments necessary will be made once your order has shipped.
What are my options for paying for my order?
For your convenience MARCO accepts VISA, MasterCard, Discover and American Express.
What are PMS numbers / What is the Pantone Matching System®?
We understand that you want the best advertising product value for your money. That is one of the reasons why we publish our best and most competitive promotional merchandise prices in our catalog/web site. What our customers find when considering their history with MARCO is responsive service, accurate orders, on time delivery, quality products and competitive pricing. We guarantee that MARCO is able to provide a better price for equal quality products than its competitors, while continuously providing excellent customer service. From time to time, we may run promotional offers. Please note that offers may not be combined and do not apply to on sale merchandise; however, we will make sure you receive the lowest offered price based on the promotions you received. We reserve the right to correct any pricing errors or detail omissions that may occur.
Can I get instructions or a template for setting up and printing my badge inserts?
Download a printable version of our printer setup instructions for inserts here: https://cdn.marcopromos.com/09383499-F9CD-4BEF-BDD5-E906CA13DE31/StaticImages/printersetupinstructions.pdf
What is your production time for custom printed products?
Production time refers to the time it will take us to custom produce the items for you. Weekends and legal holidays are not included in the calculation of the production time. Please note, that the production time starts when we receive your signed proof of the artwork. Days of production listed on the site are for 1 color and 1 location. We will contact you for multi-color/location orders. Time required for shipping is not included in the production time.
What are your Quick Ship and 24-Hour rush items?
Most of our promotional products can ship in 10 days or less. Quick Ship items can be shipped even faster. Please contact us first so we can confirm product availability for larger orders. Production times for individual products are noted in the item detail sections throughout this website.
Hundreds of best selling custom imprinted items are available with a 24 Hour priority production process option. Most '24-Hour' items can ship the next business day, for no additional charge, with final order and art approval received by 3 PM EST (times vary per product). Actual delivery times depend upon final destination location and preferred shipping methods. Contact a Promotional Products Expert today to find out how we can help ensure that your personalized items are ready to ship within 24 hours.
What are your return and canellation policies?
MARCO is dedicated to providing you with the highest quality Promo Products and Customer Service! If your order arrives differently from what you approved, please contact your Sales Representative immediately.
We want to ensure your satisfaction... guaranteed! A restocking fee may apply. Unauthorized returns will not be accepted, please contact us for a return authorization number. Please understand that all printed products are customized based on your specifications and once manufactured are not subject to cancellation or reduction.
Do you charge sales tax?
At this time we collect sales tax for the following states based upon shipping location: AR, AZ, CA, CO, CT, DC, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TX, UT, VA, WA, & WI.
If you are tax exempt in one of these states please fax a copy of your sales tax exemption form to 1.800.232.1121 or Accounting@MarcoPromos.com and sales tax will be removed from your order. All other states, if there is tax due on your purchase, it must be remitted directly to your state.
What is your sample policy?
We are pleased to provide free samples to businesses and professional organizations large and small. By sampling our products, such as promotional pens, advertising gifts and convention bags, you eliminate any concerns about quality, color and size.
About 98% of our products are available to ship to you without charge to locations within the Continental United States. The other 2% are products, that quite frankly, are too expensive for us to give away free. But, you can examine these items before you buy! If you provide us with a credit card we will ship the item (s) to you immediately and charge your card. Your card will be credited the amount of your sample (s) if you place an order or return the items within 30 days.
In order to keep our prices low, we would like to keep your sample choices to approximately 5 (if you need 6 or 7...that's ok too 😀).
If you reside outside of the Continental United States, we do ask for a UPS or FedEx International Shipper account number to ensure that all applicable duties and freight are paid. A $10 foreign document charge may also apply.
What is your security & privacy policy?
MARCO respects your right for privacy; you are placing your trust in us and we want you to do so free of concern or risk.
The personal data that we collect is used to process your order accurately and effectively. We've established extensive measures to protect your personal information provided online via our secured site. If you have any questions regarding the security or privacy of your information, please contact us at WebAnswers@MarcoPromos.com or call 1.800.232.1121.
Learn More about our Security & Privacy Policy here: https://www.marcopromos.com/info/securityprivacy
How do I set up an account?
Existing users may log in and new users may create an online account. You will be asked for information such as your e-mail and password. Once an account is established, you may easy order and access your Ribbon Locker.
Establish an account here: https://www.marcopromos.com/myaccount
MARCO accepts Visa, MasterCard, Discover and American Express for payment
Why am I charged setup, screen, or die charges for custom printed products?
The setup charge applies to many orders for custom imprinted items and is charged for the labor necessary to calibrate the equipment or machinery to your specific requirements, such as color and size of the imprint.
The screen charge applies to the process of creating a silk screen or plate in order to apply your personalized imprint and colors onto the product. This is a one time only charge, unless the imprint changes.
The ribbon die charge applies to ribbon titles not in our stock inventory that will be created to your specifications. We retain the badge ribbon die for four years after each use.
What will I pay for shipping & handling charges?
Prices do not include shipping & handling charges. All advertising merchandise is shipped FOB origin - we prepay shipping cost and add to sales acknowledgement & invoice unless an alternate shipper account number is provided. Promotional materials are shipped either via Fed Ex, UPS or truck depending on weight, date needed and delivery location. Freight savings based on negotiated rates are another way MARCO saves you money.
We are no longer able to ship the following products outside of the approved territories listed below. This includes shipment destinations of a US bases or embassies. We are not able to make any exceptions at this time.
Restricted Products : BIC® Writing Instruments, BIC® Sticky Note™ Products, BIC® Magnets, BIC® Mouse Pads, BIC® Lighters, BIC® Non-Adhesive Scratch Pads/Note Pads
Approved Territories: US, Canada, Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands, American Samoa
Can I save my artwork for future orders at Marco Promos?
Yes, Marco Promos guarantees that your artwork will remain on file for at least one year for reorders of the same printed logo product. For availability beyond one year or different products, contact their Customer Care Center.
How can I create and submit logo artwork for printing on my products?
Art prep work is usually done at no charge. Production starts after you approve the art. Rush services require prior contact. Artwork guidelines and font/color charts are available online for reference.
Are the color swatches shown on the website accurate representations of product colors?
Color swatches on the website are general representations. To see actual colors, you are encouraged to request a sample before ordering.
What are the options for placing an order with Marco Promos?
Orders can be placed online 24/7 via their website, by phone at 1.800.232.1121, by fax at 866.545.5672, or by mail to MARCO, 2640 Commerce Drive, Harrisburg, PA 17110.
What payment methods does Marco Promos accept?
Marco Promos accepts VISA, MasterCard, Discover, and American Express credit cards for payment.
What are Marco Promos' regular business hours?
Their local office is open Monday through Friday from 8:00 AM to 6:00 PM Eastern Time, and is closed on Saturdays and Sundays. Additionally, customers can order via their website 24/7.
What services does Marco Promos offer for promotional products?
They provide custom logo printing, free 24-hour rush production, drop ship services, free sample service for qualified businesses, free logo artwork and mockup services, and free product research and recommendations.
What nearby businesses are close to Marco Promos at 2640 Commerce Drive?
Nearby businesses include Bishwa Chhetri, Realtor; CapLend Mortgage INC.; oNest Real Estate Harrisburg PA; MBishin Media; BenefitVision insurance agency; First National Bank; and several insurance agencies and contractors.
How can visiting nearby places around Marco Promos benefit customers?
Customers visiting Marco Promos can also access nearby services such as real estate agents and mortgage brokers like Bishwa Chhetri and CapLend Mortgage for property needs, or visit nearby banks like First National Bank for financial services, making it convenient to handle multiple errands in one area.
Are there any notable community or service organizations near Marco Promos?
Yes, nearby are community services such as the Alzheimer’s Association, Habitat for Humanity of the Greater Harrisburg Area, SEIU Local 668 labor union, and Pennsylvania Academy of Family Physicians, providing opportunities for community engagement.