Brand Certified
United States Postal Service
2.2(138 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
18 High St, Hanover, PA
17331, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 18 High St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.2
138 reviews
5 stars
29
4 stars
8
3 stars
7
2 stars
5
1 star
89
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported consistent problems with packages being delivered to the wrong address, late deliveries, and packages marked as delivered but not received.
Customer Service
Feedback indicates a lack of professionalism and helpfulness among staff, with many customers experiencing rude interactions and unresponsive service.
Parking and Accessibility
Customers expressed frustration with inadequate parking facilities, making visits to the post office inconvenient.
Overall Satisfaction
The overall sentiment is overwhelmingly negative, with many customers describing the service as the worst they have encountered.
- JVJanet VizkeletyFeb 3, 20261.0I have not received any mail since last Wednesday and they don;t answer their phone so I can find out if I can pick it up or when they will be delivering it again if ever
- RMRhonda MartinJan 18, 20261.0NEED BETTER PARKING!!!!!! I've never seen a Federal building with such an awful parking area! They need to buy a better building on a large lot so people have somewhere to park. When I got there, I had plenty of time to go inside, but I had Nowhere to park, so I had to leave! I'll gladly go to the post office in Westminster! I'll give my money to them for stamps and packages to be mailed. Hanover Post Office, move to another area with more parking!!!!!!!
- JSJoe SmithJan 9, 20265.0This post office can smush your packages into your mailbox like nobody's business! Sometimes you have to practically disassemble your mailbox to get them out! Highly recommend this post office if you need the best package smushing delivery people. Sometimes they even smush other people's packages in my mailbox!
- JBJessica BarnesDec 10, 20251.0I am extremely disappointed with the service I received from my local USPS office. I contacted them regarding a recurring issue where my packages have been delivered to the wrong address multiple times over the past few months. Instead of acknowledging the repeated mistakes or offering a real solution, the manager, Ms. Kandi, told me that I “should have alerted USPS when it first happened” and that I “should give the driver grace because people make mistakes.” I completely understand that mistakes happen — once or twice. But when the same mistake continues to happen repeatedly for months, it is no longer a simple oversight. It is a sign of negligence and lack of attention to detail. My expectation was that USPS would take responsibility, review the delivery route, and correct the issue, not shift the blame onto me for not reporting it sooner. As a customer relying on mail and packages for important items, I deserve consistent, reliable service. I am requesting that this matter be taken seriously and that proper steps are taken to ensure my address is verified and deliveries are made correctly going forward
- SCScot CristNov 22, 20251.0Do not use this location for processing child passports. Walk-in hours are middle of the week when kids are in school and both of the parents and child applicant have to be present to complete. We are two working parents with varying schedules and have scheduled appointments on Saturday’s during appointment window to ensure all family member’s are available/present. The appointments have been cancelled the morning of on multiple occasions because “the one and only trained person called out”. The person who notified us of the most recent cancellation seemed more concerned about having to call the 15 other appointment holders who will now need to reschedule rather than coming up with a solution to prevent this from continuing. I would not be surprised if the other 15 are in the same boat as us with multiple cancellations. Radical idea, train more than one person to process so you don’t have a single point of failure!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 18 High St?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and access other postal services.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time U.S. passport applications and most locations can also take your passport photo. Be sure to complete and print your passport application form before your visit.
Do I need an appointment for passport services at this location?
Most Post Offices offering passport services require you to schedule an appointment using the online scheduler. Limited walk-in passport hours are available at select locations.
What are the operating hours of the United States Postal Service at 18 High St?
The Post Office is open Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 8:30 AM to 2:00 PM, and closed on Sundays.
How can I reserve a PO Box at this location?
You can search for available PO Boxes and reserve one online at the USPS PO Box management website. Instructions for completing your setup in person will be provided after reservation.
Are PO Boxes accessible after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary by location. Check with your local Post Office for specific lobby hours.
Is there a nearby seafood restaurant where I can dine before or after visiting the Post Office?
Yes, 'Big Mike's Crabhouse and Grill' is a nearby seafood and American restaurant you might enjoy before or after your visit.
What local landmarks or museums are near the Post Office in Hanover, PA?
Nearby landmarks include the George Nace House, a history museum and landmark building, and the Sheppard Mansion bed and breakfast, ideal for exploring local history.
Are there other Post Office locations near the United States Postal Service at 18 High St?
Yes, nearby locations include another United States Postal Service branch and the US Post Office nearby, providing additional options for postal services.
How can local customers combine their visit to the Post Office with other services nearby?
Customers can visit nearby services like Lush Spa for beauty treatments, Hanover Clothing Co for apparel shopping, or Liberty Tax Service for tax assistance before or after their postal visit.
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