Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 18 High St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
137 reviews
5 stars
29
4 stars
8
3 stars
7
2 stars
6
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported ongoing problems with package misdeliveries, late deliveries, and unresponsive customer service.
Staff Professionalism
Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of accountability.
Customer Support
Customers expressed frustration over the inability to reach the post office by phone and the lack of effective solutions to their issues.
Delivery Reliability
Many customers experienced repeated issues with packages being marked as delivered but not actually received.
- GBGayle Blakely2 days ago2.0I was there on a Saturday around 1:30 p.m., and their sign said they were supposed to be open until 2:00 p.m. This is the SECOND TIME I walked there with packages only to have to return back with my packages because they were closed early. Closing 30 min. or more early is unacceptable, especially when having to mail heavy packages! Also, my mail has been sent to the wrong address a few times, where a neighbor had to deliver my mail to my apartment and slide it under my door. I've never experienced this before. I suggested an edit for their business hours because what's posted online and what's posted on their front door is not always followed. Some of the staff are nice, but having such huge mistakes with my mail and with the store being closed during their advertised business hours caused me to give them only 2 stars at this time.
- JSJoe Smith3 days ago5.0This post office can smush your packages into your mailbox like nobody's business! Sometimes you have to practically disassemble your mailbox to get them out! Highly recommend this post office if you need the best package smushing delivery people. Sometimes they even smush other people's packages in my mailbox!
- JBJessica BarnesDec 10, 20251.0I am extremely disappointed with the service I received from my local USPS office. I contacted them regarding a recurring issue where my packages have been delivered to the wrong address multiple times over the past few months. Instead of acknowledging the repeated mistakes or offering a real solution, the manager, Ms. Kandi, told me that I “should have alerted USPS when it first happened” and that I “should give the driver grace because people make mistakes.” I completely understand that mistakes happen — once or twice. But when the same mistake continues to happen repeatedly for months, it is no longer a simple oversight. It is a sign of negligence and lack of attention to detail. My expectation was that USPS would take responsibility, review the delivery route, and correct the issue, not shift the blame onto me for not reporting it sooner. As a customer relying on mail and packages for important items, I deserve consistent, reliable service. I am requesting that this matter be taken seriously and that proper steps are taken to ensure my address is verified and deliveries are made correctly going forward
- SCScot CristNov 22, 20251.0Do not use this location for processing child passports. Walk-in hours are middle of the week when kids are in school and both of the parents and child applicant have to be present to complete. We are two working parents with varying schedules and have scheduled appointments on Saturday’s during appointment window to ensure all family member’s are available/present. The appointments have been cancelled the morning of on multiple occasions because “the one and only trained person called out”. The person who notified us of the most recent cancellation seemed more concerned about having to call the 15 other appointment holders who will now need to reschedule rather than coming up with a solution to prevent this from continuing. I would not be surprised if the other 15 are in the same boat as us with multiple cancellations. Radical idea, train more than one person to process so you don’t have a single point of failure!
- AMAnais MartinezOct 21, 20251.0Very unprofessional customer service at this location. Experienced 2 unpleasant employees. 1 was a women with long lashes last month and today 10/21/2025 @ 11:45 a gentlemen with a mustache was very unwelcoming and rude. Stood quiet the whole transaction from the min I approached the counter till I left. No words and I had to ask if I was all set. I will not be returning to this location. If a person does not enjoy what they do the should consider quitting. Very unprofessional.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 18 High St?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and access other postal services.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time U.S. passport applications and most locations can also take your passport photo. Be sure to complete and print your passport application form before your visit.
Do I need an appointment for passport services at this location?
Most Post Offices offering passport services require you to schedule an appointment using the online scheduler. Limited walk-in passport hours are available at select locations.
What are the operating hours of the United States Postal Service at 18 High St?
The Post Office is open Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 8:30 AM to 2:00 PM, and closed on Sundays.
How can I reserve a PO Box at this location?
You can search for available PO Boxes and reserve one online at the USPS PO Box management website. Instructions for completing your setup in person will be provided after reservation.
Are PO Boxes accessible after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary by location. Check with your local Post Office for specific lobby hours.
Is there a nearby seafood restaurant where I can dine before or after visiting the Post Office?
Yes, 'Big Mike's Crabhouse and Grill' is a nearby seafood and American restaurant you might enjoy before or after your visit.
What local landmarks or museums are near the Post Office in Hanover, PA?
Nearby landmarks include the George Nace House, a history museum and landmark building, and the Sheppard Mansion bed and breakfast, ideal for exploring local history.
Are there other Post Office locations near the United States Postal Service at 18 High St?
Yes, nearby locations include another United States Postal Service branch and the US Post Office nearby, providing additional options for postal services.
How can local customers combine their visit to the Post Office with other services nearby?
Customers can visit nearby services like Lush Spa for beauty treatments, Hanover Clothing Co for apparel shopping, or Liberty Tax Service for tax assistance before or after their postal visit.