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The UPS Store

2.6
(179 reviews)

Business Details

1418 Baltimore St, Hanover, PA
17331, United States
(717) 646-1118
https://locations.theupsstore.com/pa/hanover/1418-baltimore-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5167 in Hanover offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Grandview Plaza Shopping Center Behind Rutter's Gas Station.

Details

  • DeliveryNot available

Location

The UPS Store
1418 Baltimore St, Hanover, PA
17331, United States

Hours

Reviews

2.6
179 reviews
5 stars
63
4 stars
10
3 stars
4
2 stars
5
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising friendly and helpful staff, while others report rudeness and unprofessional behavior from certain employees.

Management Changes

Recent reviews highlight improvements in service and staff demeanor attributed to new management, suggesting a positive shift in the store's environment.

Long Wait Times

Several customers noted long wait times, especially during peak hours, leading to frustration.

Pricing Issues

Customers expressed dissatisfaction with pricing, particularly regarding printing and shipping costs, with some feeling overcharged.

Inconsistent Experiences

While some customers report positive experiences, others consistently mention negative interactions, indicating a lack of uniformity in service quality.
  • MC
    Mandi Clements
    5 days ago
    5.0
    The friendliness and ability to help the customer here has tremendously turned around! I will now always choose the store when I need to do my shipping
  • AG
    Andy Garvick
    Feb 18, 2026
    5.0
    I was in the store today with 2 items to return to Amazon. One of the items was returned very easily. I was not so lucky with the second item. The two ladies working ( I'm sorry I didn't get their names) helped me for at least 20 minutes to get the package ready to be returned. I am so grateful for their help and wish I could do something for them. Lynn
  • TB
    Tommy Butterfield
    Feb 7, 2026
    1.0
    They charged me $2.50 to print a SINGLE piece of paper with a shipping label on it. Highway robbery.
  • CB
    Cletus Burke
    Jan 9, 2026
    1.0
    Slowest store in all of Hanover bring a recliner your gonna need it for the wait
  • KB
    Kim Baker
    Dec 18, 2025
    5.0
    I had just left the United States postal substation where they told me they could not insure my package when I walked into the UPS store where a new employee Braden at first said I'm not sure. hold on a minute, then immediately turned around and said oh yeah I can ensure it like cash. He then did so.Great job Brayden !

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Hanover offer?

The UPS Store in Hanover offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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