The UPS Store

2.6
173 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5167 in Hanover offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Grandview Plaza Shopping Center Behind Rutter's Gas Station.

Details

  • DeliveryNot available

Location

The UPS Store
1418 Baltimore St, Hanover, PA
17331, United States

Hours

Reviews

2.6
173 reviews
5 stars
60
4 stars
10
3 stars
4
2 stars
5
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praise friendly and helpful staff, others report rude and unprofessional behavior from certain employees.

Management Changes

Recent management changes have led to improvements in service and staff attitude, with many customers noting a positive shift.

Operational Issues

Customers frequently mention problems with communication regarding services offered, such as notary services and signage, leading to confusion and dissatisfaction.

Store Hours

There are complaints about inaccurate store hours listed online, causing frustration for customers who arrive expecting the store to be open.

Overall Experience

While some customers have had positive experiences, a significant number express dissatisfaction with the service, particularly citing rudeness and unprofessionalism from staff.
  • MB
    Michael Burnham
    5 days ago
    5.0
    Good experiences. Good hours.
  • JC
    Judy Clingan
    Sep 16, 2025
    5.0
    Great customer service
  • SR
    Steven R
    Sep 8, 2025
    5.0
    So much better with the new management! Thank you.
  • KI
    Kit Imwold
    Jul 22, 2025
    1.0
    Asked the clerk 5 times if he could make yard signs. Confirmed multiple times that he could, just to print out a bunch of paper the size of signs and tell me they don’t sell actual yard signs. (For reference, other locations do sell actual signs and offer templates for said signs, which further adds to the confusion) I don’t know why communication was so poor, but for future reference, if someone asks if you can make signs, you should probably say “no, we only sell printouts for signs.” Out of pure frustration I paid the 10$ for the pieces of paper, knowing it was already printed and the cost of the ink was already a factor. If you’re looking for any signage I would avoid. Other UPS stores are fully equipped to deal with these types of request
  • CB
    Cheryl Brown
    Jul 18, 2025
    1.0
    Scheduled online notary @9:30am waited in line to find notary not there until noon. Not good. We were taken right away at Parcel Plus about a mile away no line 5.00 fee.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Hanover offer?

The UPS Store in Hanover offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.