The UPS Store

3.8
122 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7426 in Gilbertsville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
1052 E Philadelphia Ave, Gilbertsville, PA
19525, United States

Hours

Reviews

3.8
122 reviews
5 stars
84
4 stars
2
3 stars
0
2 stars
4
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, many customers praised the friendly and helpful staff, although some reported negative experiences with specific employees.

Efficiency

Customers appreciated the quick service and ease of use, especially with self-serve kiosks, but some felt pressured to use them instead of receiving personal assistance.

Cleanliness

The store was frequently described as clean and organized, contributing to a pleasant experience.

Mixed Experiences

While many reviews highlighted positive interactions, there were notable complaints about rudeness and unprofessional behavior from certain staff members.
  • MW
    Maria Williams
    Dec 27, 2025
    5.0
    Easy and convenient. Self serve is simple.
  • AL
    Angel Long
    Dec 17, 2025
    1.0
    Went to this UPS store to pick up a package and the associate Pam stated that my package was not delivered to their store. I proceeded to say my email shows that my package was delivered yesterday. At the same time Pam walked away right to my package picked it up and stated there was a $5.00 pick up fee. Wait What??? Says who because that is not on any website or my receipt. I will never go back there again. She lied was rude and dismissed me.
  • SM
    Shannon Mitchell
    Dec 16, 2025
    5.0
    I'm sorry, I didn't catch her name. But the lady working the counter at 8:30am in Gilbertsville this morning was awesome!!! I didn't understand the kiosk thing cause I still had to close my packages. I waited in line patiently, went up to her with my laundry basket full of returns. She was super helpful, showing me how to use the clear tracking paper envelopes and closing everything up. Very pleasant the whole time. I must say it was cold in there though! She said her heater wasn't working properly. And, 1 of the kiosks was down too. Its really hard to get your fingers to do what they are supposed to when they are very cold. I really hope someone is able to fix the heat for her soon!
  • AF
    Ashley Middleton Fronheiser
    Dec 11, 2025
    5.0
    Excellent sales associate. She was wonderful, kind, pleasant and helpful. The store is clean, organized and easy.
  • PE
    Paul Esposito
    Dec 2, 2025
    5.0
    This store in Gilbertsville, Pennsylvania is excellent for customer service and the knowledge that these people have they are so helpful and they’re not out to overcharge you very helpful professional and extremely nice. The two ladies that helped me today especially if you want very good customer service and a pleasant experience to use a UPS store for shipping. Definitely use this one in Gilbertsville.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Gilbertsville?

The UPS Store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturdays from 10:00 AM to 3:30 PM, and Sundays from 10:00 AM to 3:00 PM.