The UPS Store

Reviews

• RE

  Rachel Evancho

  Dec 17, 2025
  5.0
  Frank at the front desk was incredibly kind, patient, and helpful as he helped me send some christmas gifts on their way. Made my day!
• MT

  Melissa Truitt

  Aug 2, 2025
  1.0
  If I could give 0 stars, I would. You have a contact with Amazon to return. I come in with an item (quantity of 2) to return in which Amazon gave me 1 return qr code. The female employee tells me I cannot do this and need a 2nd QR code. Amazon states boxes next to the QR code. She tells me I need to work with Amazon or buy a box and there's nothing she can do. I asked of we can just tape them together? She says she can't. I said okay then I'll buy tape and do it. She was dumbfounded that I didn't just walk away and go home. What is wrong with people? Why do you work in customer service if you want to be miserable and not help people. I'm sure that's not what The UPS store really wants in an employee. Do better! And of you don't want to work with Amazon for returns, then don't. But don't make it difficult for people. I will NEVER return to a UPS store. Sadly, this is why brick and mortar is dying.
• BB

  Barb

  Dec 31, 2022
  1.0
  Heaven forbid if you have an Amazon return and use this store to drop your packages off. The whiny excuse for an employee who is behind the counter is absolutely miserable and does not hide his distain for you doing business here. Too bad they ate the closest location for drop off. I do make sure I take the larger more cumbersome boxes here ...just to inconvenience him a little more. Dude needs to find a job that doesn't involve customer service.
• DP

  Dan Powell

  May 18, 2022
  5.0
  Always helpful and a good guy.

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