Primo Brands Delivery

4.2
184 reviews

About

Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.

Location

Primo Brands Delivery
1325 Hanover Rd, Gettysburg, PA
17325, United States

Reviews

4.2
184 reviews
5 stars
145
4 stars
3
3 stars
0
2 stars
1
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous complaints about poor customer service, including long wait times, unresponsive support, and rude interactions.

Delivery Issues

Frequent rescheduling of deliveries and failure to deliver water as promised, leading to significant customer dissatisfaction.

Positive Driver Feedback

Many customers praised delivery drivers, particularly Bill, for their friendliness, professionalism, and efficiency.

Billing Problems

Customers reported multiple billing issues, including being charged incorrectly and difficulties in obtaining refunds.
  • JW
    Justin Webb
    6 days ago
    1.0
    i had $95 stolen from my checking account from this company even after weeks of requested account deletion and i find out today they stole $95, police and lawyers are involved now and i will be going above and beyond to get my money back, i asked my debit card be deleted it was not, lots of illegal actions and i will go after this company for it. i hope the company finds themselves in deep water after this. i had to file a police report due to the stolen debit card this company STOLE FROM ME. i will be PRESSING CHARGES
  • CC
    Chelsea
    Sep 25, 2025
    1.0
    If I could give one star I would. Now let me make this clear this complaint is against ReadyRefresh Primo water delivery services. I signed up for it in Sam’s Club in Gaithersburg Md. The Man that helped me name was Raul. I was charged $42 and never once did I receive water, they were suppose to come 9/12 but kept rescheduling it and gaslighting me to believe it was coming that day all for it to not show up at all. This went on until the 3rd time they tried and I requested a refund. They claimed at first I was never charged but I have records I was charged that day in Sam’s Club. Never received a refund and they are giving me the run around. This company is clearly a scam. I went with another water company and it was delivered the next day! I will report this everywhere because this is not okay. My mother has a condition where she needs water! This was extremely horrible to go through and I wouldn’t recommend them to anyone. I have yet to even get my money back and never had any water delivered.
  • RM
    R. M.
    Apr 28, 2022
    4.0
    I really love the water, and the person in the retail store is great. Unfortunately the store is closed everyday except Fridays from 9am to 5pm. I work, so I will actually have to leave work early to get water for the month. There is no actual phone number to the Ready Refresh store. Wish you all could be open more.

Frequently Asked Questions About Primo Brands Delivery

What products does Primo Brands Delivery offer?

Primo Brands Delivery offers a comprehensive selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.

Where is Primo Brands Delivery located?

Primo Brands Delivery is located at 1325 Hanover Rd, Gettysburg, PA 17325, United States.