The UPS Store

3.6
162 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0754 in Exton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Heritage Shopping Center At Route 100 And Route 113.

Details

  • DeliveryNot available

Location

The UPS Store
64 E Uwchlan Ave, Exton, PA
19341, United States

Hours

Reviews

3.6
162 reviews
5 stars
100
4 stars
3
3 stars
4
2 stars
6
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the staff for being friendly and helpful, several reviews highlighted instances of poor service and unprofessional behavior.

Efficiency

Many customers appreciated the quick and efficient service, noting minimal wait times and fast processing of packages.

Pricing Issues

Several reviews mentioned dissatisfaction with pricing, particularly regarding charges for packaging and printing services, which some customers felt were excessive.

Staff Performance

Specific employees received high praise for their helpfulness and professionalism, particularly Steve and Kelly, while other staff members were criticized for their attitude and service.

Store Operations

There were complaints about inconsistent store hours and understaffing, leading to longer wait times during busy periods.
  • JF
    Jena Freeth
    6 days ago
    5.0
    I go to this store all the time and usually have great service. Right before Christmas I went and had EXCELLENT service. I went in with the intention of buying a few things to pack my own box in my car and come back. Steve who helped me realized what I was doing and told me about their service to completely pack it for me. He was SO helpful and SUPER kind. Especially with it being busy, they all did a great job of getting everyone helped.
  • CB
    Chris Bergan
    Jan 3, 2026
    5.0
    While at the Exton location, I was greeted promptly and politely by Brooke. She had a lot of patience working with me, as I had a lot of questions. Would definitely recommend. A+ service.
  • LW
    Lisa Williams
    Jan 3, 2026
    5.0
    Last week during the busiest time of the year for shipping stores, I went into the Exton UPS store to ship a package. I was greeted with nothing but friendly faces! Brooke P. was extremely knowledgeable and helpful. I had witnessed a customer before me being extremely rude to the employees who were trying to help them (which unfortunately these employees deal with customers like this all day everyday). These employees are following the rules of their employer and just because a customer doesn’t agree with the way things are done, they explode and throw temper tantrums on these workers and then they jump on Google and write a bad review about the employee and the store .. although they neglect to acknowledge their own negative behavior that was tolerated for ten minutes straight before the employee finally had to set them straight ! The ups store employees deserve huge accolades for what they tolerate on a daily basis. Especially during the height of shipping season. Happy new year to all UPS store employees. Keep up the good work !!
  • MM
    Mimi Macri
    Dec 23, 2025
    2.0
    My normal UPS Store was closed and I wanted to get my packages mailed. Went to this store, but never again! Charged me $19 to “repackage” my gift! Then my second package got sent back to me because they used the wrong city! Terrible customer service.
  • JM
    Jim Mason
    Dec 19, 2025
    5.0
    I took my wife to this store last night, heres the events of the last 7 minutes she experienced before closing time; Greeted by happy, polite professional employees. Anthony was efficient and effective processing her package while the UPS driver was there, ensuring driver would leave with her package. In and out quickly, pleasant experience overall! She loves the pens too!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Exton offer?

The UPS Store #0754 in Exton offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.