United States Postal Service

2.6
120 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2108 E 38th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2108 E 38th St, Erie, PA
16515, United States

Hours

Reviews

2.6
120 reviews
5 stars
42
4 stars
7
3 stars
2
2 stars
3
1 star
66
  • LC
    Lawrence Chen
    6 days ago
    1.0
    ​To Customer Relations, ​I am writing to express my outrage regarding my experience with your service, specifically tracking number [Tracking Number]. ​The entire experience has been a disaster from start to finish. ​Delivery Failure: After a missed attempt on Friday, you failed to deliver on the rescheduled Saturday. I was forced to come to the depot on Tuesday because your team could not fulfill their basic duty. ​Abusive Staff Conduct: Upon my arrival, your counter staff made an issue out of a name discrepancy on your delivery notice. When I presented my Passport—a valid international travel document—to verify my identity, the employee threatened to confiscate my ID. ​This behavior is appalling. A store clerk has zero right to "confiscate" a customer's personal property, let alone an official passport. He can refuse to hand over the package based on policy, but threatening to seize my documentation is a gross overstep of boundaries and a display of power he does not possess. ​The name discrepancy was a result of your system's error, yet I was the one treated like a criminal. ​I require an immediate explanation for why your staff feels entitled to threaten customers with the confiscation of legal documents. This level of service is pathetic and the employee’s arrogance is intolerable. ​Regards, I will call the complaint, this is outrageous. You have no such right to confiscate. This is ridiculous
  • SS
    Steven
    Nov 14, 2025
    1.0
    I have had several packages "lost" that were very likely stolen by the courier or another worker. No other explanation makes sense when it ships all the way to this location and then is just never delivered and unavailable for pickup. Do not recommend.
  • JH
    Jd Hall
    Aug 4, 2025
    1.0
    Good luck getting someone on the phone.
  • DD
    DarkLight (Dark)
    Jul 16, 2025
    5.0
    Went to grab a package as the driver yesterday never came up to my door. Chris at the front desk was so nice and understanding. Such a warm person. 10/10
  • KW
    keith A Waters
    Jun 26, 2025
    1.0
    So they don't even show up most of the time they can't read they put your mail in other people mail box not knowing if it's important or not it's sad don't get any money mail cause it will be someone elses mail box smdh

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.