The UPS Store

4.6
329 reviews
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Business Details

2501 W 12th St, Erie, PA
16505, United States
(814) 836-1877
https://locations.theupsstore.com/pa/erie/2501-w-12th-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5155 in Erie offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On West 12th Street In The Giant Eagle Plaza.

Details

  • DeliveryAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
2501 W 12th St, Erie, PA
16505, United States

Hours

Reviews

4.6
329 reviews
5 stars
290
4 stars
10
3 stars
2
2 stars
3
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Bella, Lina, and Maliah.

Delivery Issues

Several reviews highlighted problems with package delivery and tracking, including miscommunication and delays.

Passport Photos

Customers reported dissatisfaction with passport photo services, indicating that the photos were not done correctly.

Store Hours

There were complaints about inconsistent store hours, with customers arriving during posted hours only to find the store closed.

Overall Experience

While many customers had positive experiences, there were notable instances of poor service and unprofessional behavior from some staff.
  • SW
    Shannon W
    Oct 25, 2025
    1.0
    Did not leave an attempted delivery slip, after digging around on the shippers website I found my info and brought it to the store 2 days after the attempt. They didnt have my package and told me it would be in the next day, and the website for tracking would let me know it was there. Before opening the next morning the site said it had arrived so I arrived at open only to be told they had printed the label the day prior and scanned it in, marking it as having arrived at the store when it in fact had not. After all the associates in the store were confused and called someone who had been working the day prior, they were informed that the package would arrive hours later in the day. Its frustrating that there was no/ false communication, and worrisome that UPS would be scanning in packages that had not yet arrived. On top of everything, this ordeal made me late to work and I STILL dont have my package!
  • MZ
    Megan Zimmerman
    Oct 19, 2025
    1.0
    Recommend not getting your passport photos done here. Went in store on September 27th to get passport photos done for renewals for two adults. Spent $40 for two adults pictures. Received notification on October 18th from the Passport Agency that my passport renewal is on hold because the pictures were not done right and I'd have to provide new ones.
  • MH
    Michael Hennessey
    Sep 6, 2025
    5.0
    This store has very good staff. Isabella waited on me and went above and beyond. There was a line out the door and she stayed calm and was even helping a new employee. Very friendly with a smile. Good job, Isabella.
  • TT
    T2daY
    Sep 4, 2025
    5.0
    Bald Cameron was the best went above and beyond and saved us money !
  • MP
    Marisa Pavlov
    Jul 17, 2025
    1.0
    The morning crew here needs to get a personality and not become snarky when you don't want to use the kiosk. I have had previous experiences that when I use the kiosk my items are not making it to Amazon. And I don't get credit. This has happened on multiple occasions and only when I use the kiosk. So yes I will continue to wait in line even when you because snarky and rude. Sorry for inconveniencing you. I notice I am not the only one this happens to. I work in customer service and would never act the way this crew acts. If you can't stand customer service and dealing with people, find another job!
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Erie offer?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, passport/photo ID services, and small business services.