The UPS Store

4.6
332 reviews
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Business Details

2501 W 12th St, Erie, PA
16505, United States
(814) 836-1877
https://locations.theupsstore.com/pa/erie/2501-w-12th-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5155 in Erie offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On West 12th Street In The Giant Eagle Plaza.

Details

  • DeliveryAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
2501 W 12th St, Erie, PA
16505, United States

Hours

Reviews

4.6
332 reviews
5 stars
292
4 stars
11
3 stars
2
2 stars
3
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Bella, Lina, and Maliah going above and beyond.

Service Issues

Some customers reported frustrations with service inconsistencies, including issues with package tracking and delivery notifications.

Cleanliness and Organization

The store was noted for being clean and well-organized, contributing to a positive customer experience.

Mixed Experiences

While many reviews were positive, there were also mentions of rude staff and poor customer service in isolated incidents.
  • MD
    Mike D.
    Dec 16, 2025
    5.0
    Fast service and helpful employees
  • AS
    Arvin Sharifbaev
    Dec 9, 2025
    5.0
    The best UPS store in town. Exceptional service and crew.
  • JF
    Jason Feely
    Dec 4, 2025
    4.0
    The staff was very polite and knowledgeable. It was a nice experience!
  • SW
    Shannon W
    Oct 25, 2025
    1.0
    Did not leave an attempted delivery slip, after digging around on the shippers website I found my info and brought it to the store 2 days after the attempt. They didnt have my package and told me it would be in the next day, and the website for tracking would let me know it was there. Before opening the next morning the site said it had arrived so I arrived at open only to be told they had printed the label the day prior and scanned it in, marking it as having arrived at the store when it in fact had not. After all the associates in the store were confused and called someone who had been working the day prior, they were informed that the package would arrive hours later in the day. Its frustrating that there was no/ false communication, and worrisome that UPS would be scanning in packages that had not yet arrived. On top of everything, this ordeal made me late to work and I STILL dont have my package!
  • MZ
    Megan Zimmerman
    Oct 19, 2025
    1.0
    Recommend not getting your passport photos done here. Went in store on September 27th to get passport photos done for renewals for two adults. Spent $40 for two adults pictures. Received notification on October 18th from the Passport Agency that my passport renewal is on hold because the pictures were not done right and I'd have to provide new ones.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Erie offer?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, passport/photo ID services, and small business services.