Staples

3.7
162 reviews

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Ephrata, PA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
365 North Reading Rd, Ephrata, PA
17522, United States

Hours

Reviews

3.7
162 reviews
5 stars
83
4 stars
29
3 stars
6
2 stars
7
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, leading to a negative customer experience.

Staff Knowledge

Some employees were praised for their helpfulness and knowledge, particularly in tech and printing services.

Store Organization

Customers reported issues with store organization and difficulty finding products, contributing to frustration.

Mixed Experiences

While some customers had positive interactions, many others reported consistently poor service, indicating a lack of uniformity in customer care.
  • DB
    Don Benedict
    Jan 3, 2026
    1.0
    This place is terrible. Why do they accept Amazon returns? Each time I have done a return it’s like I’m putting them out. This time - just a sign that say they can’t process Amazon returns at this time.
  • KJ
    Karen Jenik
    Dec 23, 2025
    1.0
    The lady who worked up front today, was very rude to me, because I had an Amazon return & my phone automatically brought up whole foods!!! No where close to my house 🏡!! So I cancelled it & brought up the Staples barcode came over to me and helped someone else waiting finally it was done,but if you happen to work with the public you should like people! Won't go back here again! Unsatisfied customer
  • FN
    fake news
    Dec 19, 2025
    1.0
    The lady at the print thing hates her job and it shows I was there lastnight at around 6 she said that what I had wasn't good enough so I had to fix it I fixed it and came back at 745ish it was to late for thrm at that point she said come back tomorrow so I did and then today she was like oh thats not going to be done until next week for some reason its going to take a week to print 60 pages of paper with just words on them this is a Christmas present I will be going elsewhere unless i cant find any
  • MR
    Mindy Rabold
    Dec 11, 2025
    1.0
    The employees at the Ephrata stable store location are very miserable and rude. They do not have customer service skills.
  • SS
    Suz Sims-Fletcher
    Nov 26, 2025
    1.0
    Staples, im my former neighborhood, was my printing "go-to." This location has 100% changed my mind and I will search for other printing options. Two visits in a week. Both unpleasant! Both times hoping for simple color pint of a 1-4 page document. Both times the store was empty. In the first- the woman was so flustered she finally blurted out: I haven't even signed in yet! [Not my fault ]. The email function [to send documents] wasnt working. Then they had me go outside. Then we tried store wifi. Took about 25 minutes for the print- 30% fee for expediting. The next visit I brought my document [1 page] on a Tumblr I've. I do I ble checked it before I left home. Again NO ONE was in the store. I tried both self service machines- neither coukd read my drive. The woman said it would be an hour [!!] If I had her fo it because there was an order in front of me [again- no one was in the store aND I had ONE PAGE]. MY ADVICE- start at another print place and save your time. Even it it is more expensive, remival of frustration and.... service....will be worth it. Awful.

Frequently Asked Questions About Staples

What are the regular operating hours for Staples in Ephrata, PA?

Staples in Ephrata, PA is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

What types of services does Staples in Ephrata offer?

Staples provides printing, shipping, technology, travel, recycling services, passport photos, Amazon returns, and pick-up services including same-day delivery and curbside pickup.