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Staples

3.7
(166 reviews)

Business Details

365 North Reading Rd, Ephrata, PA
17522, United States
(717) 733-6677

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Ephrata, PA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
365 North Reading Rd, Ephrata, PA
17522, United States

Hours

Reviews

3.7
166 reviews
5 stars
84
4 stars
30
3 stars
6
2 stars
8
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to frustration and dissatisfaction.

Staff Knowledge

Some employees were praised for their helpfulness and knowledge, particularly in tech and printing services.

Store Organization

Customers found the store to be poorly organized and difficult to navigate, impacting their shopping experience.

Mixed Experiences

While some customers had positive interactions, many others reported negative experiences, indicating inconsistency in service quality.
  • LF
    Lauren Fox
    5 days ago
    1.0
    Unable to get a refund on an 80$ Amazon return because the lady didnt scan the item right. I have the receipt and everything but Staples claims they can't help me despite that. Good grief.
  • AK
    Andrew K
    Feb 19, 2026
    2.0
    I’ve been in this location 3 separate times over the last year. Each time the customer service is normal, they seem helpful, right up until they ask me if I am a rewards member, I say I am not, they give me their quick sales pitch and I politely say “no thanks.” Each time, three different people, get visibly flustered and then quickly become rude. I have never experienced anything like this, I am not exaggerating. It’s pretty wild. I’m not sure if management is getting upset with them if they don’t sign people up for rewards, or what. This store has quite the weird energy if you say you don’t want to sign up for rewards. I gave them two star because they printed my stuff and it was well done but I don’t think I’ll be back, there’s other places I can go that don’t get weird when I don’t want to sign up for rewards.
  • RR
    Rose
    Feb 16, 2026
    5.0
    Always helpful team when I call or visit onsite. From print projects, technical help or shipping and receiving, the team here is always well informed helpful and friendly.
  • DB
    Don Benedict
    Jan 3, 2026
    1.0
    This place is terrible. Why do they accept Amazon returns? Each time I have done a return it’s like I’m putting them out. This time - just a sign that say they can’t process Amazon returns at this time.
  • KJ
    Karen Jenik
    Dec 23, 2025
    1.0
    The lady who worked up front today, was very rude to me, because I had an Amazon return & my phone automatically brought up whole foods!!! No where close to my house 🏡!! So I cancelled it & brought up the Staples barcode came over to me and helped someone else waiting finally it was done,but if you happen to work with the public you should like people! Won't go back here again! Unsatisfied customer

Frequently Asked Questions About Staples

What are the regular operating hours for Staples in Ephrata, PA?

Staples in Ephrata, PA is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

What types of services does Staples in Ephrata offer?

Staples provides printing, shipping, technology, travel, recycling services, passport photos, Amazon returns, and pick-up services including same-day delivery and curbside pickup.

Brand Certified Facts from Staples

This information is certified by Staples and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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