Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2166 in Edwardsville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Servicing The Kingston West Side & Wilkes Barre Area.
Customers consistently praised the staff for being friendly, helpful, and cheerful, creating a positive atmosphere.
Efficiency
Many reviews highlighted the quick and efficient service, even during busy times, with staff managing long lines effectively.
Customer Service
Overall, the customer service was described as exceptional, with employees going above and beyond to assist customers.
Store Environment
The store was noted for being clean and well-organized, contributing to a pleasant shopping experience.
Management Issues
Some reviews mentioned negative experiences with management, including poor treatment of employees and rude behavior.
NW
Nolan “Shoobtastic” Wumpkins
6 days ago
5.0
Shipped in a snap! UPS is the GOAT when it comes to shipping packages.
JD
Jesse D
Feb 17, 2026
5.0
The staff are friendly and helpful. The Amazon return kiosk is a great time saver and helps avoid lines.
JT
Joel Titcomb
Feb 15, 2026
3.0
I dont really go in often only when making returns so not much interaction... I may have different opinion if I used the services more...
II
ImAGma
Feb 14, 2026
5.0
I drive miles out of my way to drop packages at this location. The staff here is amazing. They go above and beyond and are the most friendliest bunch Best in customer service and overall just great people
NC
Nikki Carey
Feb 12, 2026
1.0
Horrible treatment by management to the employees in front of customers.
Arrogant, ignorant, and obviously a very toxic environment. I'm surprised no one has taken legal action at this point.