Brand Certified
United States Postal Service
2.7(148 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
470 Boot Rd, Downingtown, PA
19335, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 470 Boot Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.7
148 reviews
5 stars
52
4 stars
9
3 stars
4
2 stars2
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with specific employees receiving repeated criticism for their aggressive behavior and lack of professionalism.
Management Issues
Customers expressed frustration over mismanagement, including staff shortages and inconsistent service hours, leading to long wait times and closed counters during posted hours.
Positive Staff Experiences
Despite negative feedback, some employees, like Lorenzo and Parker, received praise for their helpfulness and positive attitudes, indicating that there are capable staff members at this location.
Delivery Problems
Several customers reported issues with mail delivery, including packages being delivered late or to the wrong addresses, contributing to overall dissatisfaction.
- MBMeghan BeckerFeb 11, 20265.0I seldom write reviews, but let me tell you I have been absolutely amazed by Mark’s professionalism. Every time I’ve been in, the place has been packed. He’s had a line all the way to the door, but he has communicated so clearly and so kindly with that line letting everyone know exactly where he’s at how much longer it will be and quickly addresses issues that he can fix easily to speed things along for everyone. Seriously this man deserves a raise. So much respect for Mark. 🫡
- RBRosela B.Jan 20, 20261.0I had a very negative experience yesterday at this location. The supervisor Vonne was unnecessarily aggressive and rude to me.
- SSSkyBlueUSAJan 20, 20261.00/5 — Extremely Poor Service and Mismanaged Operations This location has been one of the most frustrating USPS experiences I’ve ever had. They allow customers to book appointments for passport applications, yet they do not have dedicated staff to handle those appointments. As a result, people end up waiting hours while the same employees try to juggle passport processing and regular postal services. What makes it worse is that passport applicants are prioritized over normal postal customers, causing long, unnecessary delays for everyone else. It’s unclear why this office continues to schedule passport appointments without proper staffing or a clear process in place. Overall, this branch feels completely mismanaged. If you value your time, I would strongly recommend avoiding this location for both passport services and regular postal needs.
- AWAyanna WilliamsDec 14, 20251.0If I could give zero stars I would because 1 is too generous. Every post office I’ve ever been to in my 45 years, as long as you are in the building before they close, you are helped. I was in the building and in line 20 minutes before they closed. I was next in line waiting for my turn, the people being helped and been being helped for over 10 mins each. As soon as it was 4pm they told me they would not help me and were closing. Rude and poor service and 100% not how post offices operate. They are supposed to lock the doors at 4 and help every person that has been inside waiting.
- EDE DNov 11, 20255.0Lavonne and Carmen of the Downingtown, PA USPS office were outstanding in keeping me posted about a "missing" package. They went above and beyond to keep me informed of its whereabouts. Thank you for your great customer service!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 470 Boot Rd?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this USPS location?
Yes, this USPS location accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services here?
Yes, most passport services require scheduling an appointment using the online scheduler, though limited walk-in hours may be available.
Is passport photography available at this USPS?
Yes, passport photo services are available by appointment at this location and cost $15 per photo.
How can I get a PO Box at this Post Office?
You can reserve a PO Box online or apply in person by bringing two valid IDs and a completed application form.
What are the operating hours of this USPS location?
The post office is open Monday through Friday from 8:30 AM to 6:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.
Can I access my PO Box after regular hours at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so please check with this Post Office directly.
What nearby places can I visit near the United States Postal Service at 470 Boot Rd?
Nearby you can find other USPS offices like 'US Post Office' and local shops such as 'Ebingers Place' gift shop and 'Byte Me Computer Services' for computer repairs.
Is there a nearby place where I can grab food or a gift near this USPS?
Yes, you can visit 'Ebingers Place' for gifts and souvenirs; for dining, 'It’s Seasoned' is a restaurant nearby.
Are there any sports or recreation facilities close to the Post Office at 470 Boot Rd?
Yes, the 'All-Star Sports Academy' and 'YMCA Pickleball Center' are close by for sports and community activities.
Brand Certified Facts from United States Postal Service
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