United States Postal Service

2.7
144 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 470 Boot Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
470 Boot Rd, Downingtown, PA
19335, United States

Hours

Reviews

2.7
144 reviews
5 stars
51
4 stars
9
3 stars
5
2 stars
2
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly during passport services and general inquiries.

Delivery Issues

Frequent complaints about packages being delivered late or to the wrong address, with some customers experiencing repeated issues.

Staff Performance

While some employees received praise for their helpfulness, others were criticized for being dismissive and unprofessional.

Operational Hours

Customers expressed frustration over inconsistent operating hours, with reports of the office closing early or being closed during posted hours.

Mixed Experiences

Some customers had positive interactions and appreciated the service, highlighting specific employees who provided excellent assistance.
  • ED
    E D
    Nov 11, 2025
    5.0
    Lavonne and Carmen of the Downingtown, PA USPS office were outstanding in keeping me posted about a "missing" package. They went above and beyond to keep me informed of its whereabouts. Thank you for your great customer service!
  • CD
    Christian D
    Oct 29, 2025
    1.0
    Got literally yelled at on the phone tonight for asking simple questions about my mail status
  • JM
    Jim Mason
    Oct 22, 2025
    1.0
    The only reason for 2 stars is the office staff are great, my wife loves them. Your delivery staff are lazy and have no regard for package delivery. They drive down my driveway and throw packages out the window of their delivery trucks. This is multiple times, reported multiple times. They parked right in front of the sign on the wall of my garage that states deliver all packages to front porch. See the video and picture. Box was a vintage headlamp for a motorcycle that broke because the box was thrown from the postal delivery person. Ok, down to one star-here’s another failure from post office delivery driver, same one, Even after drivers manager stated it was addressed with this driver. So here we go again, driver backs down my driveway, over my lawn, delivers a package in my driveway, right in front of sign stating all packages to front pourch. My wife went out and reminded driver not to pull in our driveway and deliveries to front pourch. She got back into truck and said got it- incorrect, she ain’t got it. Obviously post office manager didn’t have a discussion or this driver doesn’t care - probably both. See photo and another video.
  • JG
    J G
    Oct 18, 2025
    1.0
    Dont know what time my mail is delivered. Can be anywhere from 3 pm to as late as 9pm. Packages/mail going to wrong address, both mine and others. So far only 1 Package never received. Lobby scanner are open 24 hours but many times the drop box is locked. Sometimes even while operating hours. Tracking Packages can be frustrating at times also but that's the whole system
  • SN
    Soudeh Nargesi
    Sep 7, 2025
    1.0
    «This is the second time my order to California and Seattle has not arrived on time. and I will no longer do business with this company.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.