The UPS Store

Reviews

• SG

  samantha giovinazzo

  Dec 30, 2025
  1.0
  Dropped off 2 boxes to return to Verizon on september 25/26ish 2025. They never shipped one of the boxes. Now Verizon is trying to charge me $850 for their displacement of my shipping order.
• ET

  Eleanor Thompson

  Dec 29, 2025
  1.0
  Dan was horrific - it was a terrible experience. Dan needs to be fired … I had a terrible experience as he cursed out people and was screaming at customers with no reason at all other than he was having a bad day or something. I felt unsafe with Dan. I will not be coming back.
• AA

  Andrea Perullo de Ledesma (Andi)

  Dec 29, 2025
  1.0
  I was on the phone with my brother. Our father is dying and I was updating him on the latest. My brother was waiting in line to ship my son his Birthday present. I could hear Dan being extremely rude to my brother and when my brother told him that he was going to leave him a negative review he started screaming and berating him in front of other customers. Dan needs to fired immediately for his horrible service!
• AP

  Alex Perullo

  Dec 29, 2025
  1.0
  I had an extremely upsetting experience at this UPS Store. When I walked in, I was on the phone with my sister discussing my father, who is dying. I understand that being on the phone may not be ideal, but I was trying to multitask during an emotionally difficult moment. The employee assisting me, Dan, was unhelpful while I was trying to find the right packaging for my shipment. He then told me to step aside so he could help other customers, leaving me waiting without any guidance. Shortly after, he scolded me for being on the phone when I entered the store. As I was leaving, he raised his voice and screamed at me, telling me I was a “waste of his time.” I have never experienced customer service this hostile or unprofessional at a UPS Store. I genuinely felt shaken and physically intimidated by his behavior. While I understand that being on the phone may have been frustrating for him, yelling at a customer—especially one dealing with a family crisis—is completely unacceptable. This interaction reflects very poorly on the store and the UPS brand. No customer should be treated this way under any circumstances
• EK

  edward koehler

  Dec 13, 2025
  5.0
  Not sure why this place of business is rated as low as it is. We have always had a five star experience. Staff is pleasant and efficient. Thanks!

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