The UPS Store

Reviews

• KK

  Katy K.

  Nov 5, 2025
  1.0
  The rudest old gentleman I have ever delt with. I've only been there twice and both times I was treated with utter disrespect. Genuinely, please hire better people 🙏 I do not appreciate being talked down too.
• AO

  AP OConn

  Aug 15, 2025
  1.0
  Shipped a sewing machine that is a sentimental item for my daughter. It was placed by this UPS store’s staff in far too big a box with a single sheet of bubble wrap laid on top. I pointed out these issues while in the store but was ignored by the “pros” at UPS. The box arrived with a significant hole in it and whatever generated the hole also punctured the sewing machine destroying it. Had the box been packed “by the pros” UPS claims to be in their ads, it would not have resulted in a destroyed item upon delivery. Lesson learned - pack yourself and don’t trust UPS - especially this store.
• AC

  Angela Christine

  Jul 26, 2025
  2.0
  Eh. Convenient location but they’re always very slow. The gentleman that does notary services is VERY nosey and tries to read personal Documents which is very invasive.
• SS

  SPECTRE

  Jun 13, 2025
  1.0
  i had a box with them and it worked out for a while. they lost a package of mine before and i never got any type of refund or coverage or even any word about it after it was lost. i had 12 different packages being held for me recently and four different expensive packages were lost and the owner who barely speaks english became aggressive yelling at me when i was calmly asking him where the 4 missing packages are, since the rest were there. they were not returned to sender and were not returned to USPS who delivered the packages to the store. after having the owner yell at me for about a half hour another younger associate told me to call USPS to find more info..USPS informed me they were dropped at the store, i have all tracking info to prove this. the ups store manager tells me there's nothing he can do, but he was supposed to hold the packages for me, so why did 4 out of 12 go mysteriously missing? i have to file a police report to recover my money which is in excess of $400 the younger associates are always friendly and know me by name. the older foreign manager is very impatient irate and offers no help. so now i lost four important and expensive packages and probably wont get my money back or my packages.
• SE

  Stefanie Eifert

  Jul 24, 2024
  1.0
  I have to concur with the general consensus here that this location is FAR inferior to any other location I have ever dealt with - and it's down to poor customer service and their ridiculous upcharge of having to use their packaging when that should be free (according to Amazon). I just returned a picture frame in its ORIGINAL packaging that it was shipped in which was already protective (I only failed to put a piece of packing tape on it to seal it) and that woman made me buy a flimsy, large plastic envelope to actually ship it in. And she didn't even seal up the original packaging, so now if it were to fall out - it would get damaged. All she needed to do was slap on a piece of packing tape in the first place - would that have killed her or broke the bank for the store? And would it have killed her to perhaps have some semblance of a smile on her face, since she works in face-to-face customer service? Next time I will be going to another UPS Store, ANY UPS Store. I live right near there as well too. Well worth the drive to go elsewhere.

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