Staples

Reviews

• DH

  Don Haye

  1 day ago
  1.0
  Sometimes customer service can make our break an establishment. This particular location has poor customer service. It doesn't take too much effort to talk to someone professionally but I guess it does here
• KE

  Karen Ernst

  6 days ago
  5.0
  Five stars for Kim at the Chestnut Hill store. My printer stopped working after 18 months. She helped me figure out my warranty and helped me get a refund so I could purchase a new printer. She even had Josh get the printer out of my trunk and pack it up to return it. Excellent customer service. Thanks to both of them.
• JT

  Ja Va (Thevarinator)

  Apr 29, 2026
  5.0
  My daughter made a booklet at this Staples for one of her professors that she presented when she graduated. They turn the project around in 2 days and it was very professionally done
• DH

  Donna Holland

  Apr 24, 2026
  5.0
  Very efficient in-store and online ordering and processing. Associates Makir and Hazel did a stellar job in helping me print my business postcards and business cards! Super fast order pick up.
• TB

  Tene' Bullock

  Apr 2, 2026
  1.0
  I just experienced the most racist situation ever. I went to Staples to purchase cards, and this guy named Chris, who said he was the manager of printing, was so disrespectful and nasty to me. When I first came in, he didn’t even make eye contact with me. He just said, “Printing or pickup?” I said, “Hi, I’m trying to print out cards. I’m not sure of the procedure, so I’m asking how I can do that.” He responded very briefly and abruptly, saying something like “printme@staples.com,” but he said it so fast that I couldn’t catch it. I said, “Wait, excuse me, is that the email?” and he kept sitting down and ignoring me. Moments later, a white lady came in, and his whole attitude changed. He smiled at her, greeted her politely, made eye contact, and asked, “Hi, are you picking up or printing?” in a very respectful tone. He even joked with her. Meanwhile, I was still standing there for 10–15 minutes, trying to understand why he wasn’t answering my questions and why he was ignoring me. I asked how long it would take and if I could see the print. He said it was already sent and that I would get a text message from an 800 number when it was ready. I said okay and left, but I was still irritated because he was very nasty and disrespectful. The next day, I came back to pick up my cards, and to my surprise, everything was illegible. You could not read the words at all except “Loyalty Card” at the top. I pulled another customer to the side and asked, “Can you read this?” because Chris was arguing with me, saying, “Yes, you can read that.” The customer squinted and said, “No, I cannot read that. I can only guess based on what I heard you say.” So clearly, the text was not readable. Chris continued to argue with me about it. At that point, I was very upset. He said he could give me a refund, but I explained that I needed these cards that same day. Then he said he couldn’t refund me because of an issue with my card. I told him, “You know what, just give me the cards at this point,” even though they were unusable. This whole experience felt racist, disrespectful, and completely unprofessional.

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