Primo Water Exchange

1.0
1 review

About

Water Cooler Supplier
Easy to use and conveniently located inside GetGo 3705. Our self-serve refill water station provides fresh filtered drinking water in 1, 3 or 5-gallons.

Location

Primo Water Exchange
410 Chestnut Street, Carnegie, PA
15106, United States

Reviews

1.0
1 reviews
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1 star
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  • LK
    lauran king
    Oct 15, 2025
    1.0
    Since Primo brand has taken over, the service has been non existent. We haven’t had a delivery since June. The date keeps getting pushed. When I call I am promised a new date . Only to have to call again. Only customer service is allowed to help, the escalation process is worse, I am either told there is no one else to talk to. When I do request a supervisor I told they aren’t available. Then I am put on hold for over an hour. Only to find out every time I call they tell me this is a Costco account and my call has to be transferred to another number., even though I called the number they gave me for Costco. I was promised a free delivery and now a 50 credit. All of which is worth nothing to me without a delivery of water. I would rate this a 0 if I could. We have been Crystal Springs customers for years without ever even having 1 issue. The first few times I was very patient knowing they were going through a transition. It’s been 5 months with no delivery and the only action weI get is we are sorry for the inconvenience. I certainly hope I get water soon, however have my doubts. Anyone need 6 empty 5 gallon water bottles?

Frequently Asked Questions About Primo Water Exchange

What products does Primo Water Exchange offer at 410 Chestnut Street?

Primo Water Exchange offers fresh filtered drinking water available in 1, 3, or 5-gallon containers, as well as empty water jugs.

Where is Primo Water Exchange located?

It is located inside GetGo at 410 Chestnut Street, Carnegie, PA 15106, USA.