United States Postal Service

2.4
153 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 66 W Louther St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
66 W Louther St, Carlisle, PA
17013, United States

Hours

Reviews

2.4
153 reviews
5 stars
46
4 stars
2
3 stars
6
2 stars
8
1 star
91

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees being disrespectful.

Service Efficiency

Customers frequently mentioned long wait times and understaffing, leading to frustration during visits.

Delivery Issues

Numerous complaints about mail not being delivered, packages going missing, and incorrect deliveries were noted.

Customer Service

While some customers praised specific staff members for their helpfulness, overall customer service experiences were largely negative.

Communication Problems

Customers expressed frustration over the inability to reach the post office by phone, with many calls going unanswered.
  • AH
    Altheia Holmes
    Oct 16, 2025
    5.0
    It has friendly, knowledgeable staff. Service was fast and efficient. The place was clean and organized. I would definitely go back and recommend it to any and everyone in the area. 2 thumbs up 👍🏾 👌🏽.
  • GC
    Gail Cerasiello
    Oct 7, 2025
    1.0
    AGAIN, I MAILED A PACKAGE OUT. YOUNG MAN BEHIND COUNTER REACHED OVER AND PUSHED ADDRESS CORRECT, WITHOUT ASKING ME TO VERIFY. THEN PUSHED HAPPY FACE FOR SERVICE. I DIDN'T HAVE GOOD SERVICE. AND THE WOMAN WORKING THERE, NEVER A SMILE. PLEASE STAY HOME IF YOUR THAT MISERABLE. I WILL GO OUT OF MY WAY FROM NOW ON, TO MAIL OUT A PACKAGE
  • KH
    Kira Heinbaugh
    Oct 1, 2025
    1.0
    Terrible service. Not willing to work with you. Claim after claim, refuse to deliver mail. Post master is rude and raises his voice at females.
  • ST
    subash tamang
    Aug 22, 2025
    1.0
    They charged my package expecting date of 3rd day $44 plus tax but delivered on 4th day is suppose to be $28 plus tax. They took my one day extra money that is $16 extra.
  • MD
    Meghann Drury
    Jul 1, 2025
    1.0
    It has been a whole 30 days since placing my change of address, I have not received a single piece of mail in 30 days!! I have stopped into the office and called. They said they were having “system issues” where their printer wasn’t printing change of address stickers. 30 days with no mail is unacceptable!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.