United States Postal Service

2.4
153 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 66 W Louther St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
66 W Louther St, Carlisle, PA
17013, United States

Hours

Reviews

2.4
153 reviews
5 stars
47
4 stars
2
3 stars
6
2 stars
8
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over their interactions.

Delivery Issues

Frequent complaints about mail and package delivery problems, including misdelivered items and significant delays.

Staffing Problems

Many customers noted understaffing leading to long wait times and inadequate service.

Mixed Experiences

While some customers praised specific staff members for their helpfulness, the overall sentiment was negative regarding service quality.
  • ER
    Edgardo Ramassat
    Dec 8, 2025
    1.0
    Very rude young man employee today, said to a customer that she was ignorant for wanting to pay for 1 stamp with a $10 bill, and employees when you have to pick one of 3 faces for how the service was they pick the smiley face before you pick any. Something has to change.
  • SS
    Shani Stanley
    Dec 3, 2025
    5.0
    This is my local post office; I mail all of my packages here. I also applied and received passports for myself and my children here. The customer service is good.
  • AH
    Altheia Holmes
    Oct 16, 2025
    5.0
    It has friendly, knowledgeable staff. Service was fast and efficient. The place was clean and organized. I would definitely go back and recommend it to any and everyone in the area. 2 thumbs up 👍🏾 👌🏽.
  • GC
    Gail Cerasiello
    Oct 7, 2025
    1.0
    AGAIN, I MAILED A PACKAGE OUT. YOUNG MAN BEHIND COUNTER REACHED OVER AND PUSHED ADDRESS CORRECT, WITHOUT ASKING ME TO VERIFY. THEN PUSHED HAPPY FACE FOR SERVICE. I DIDN'T HAVE GOOD SERVICE. AND THE WOMAN WORKING THERE, NEVER A SMILE. PLEASE STAY HOME IF YOUR THAT MISERABLE. I WILL GO OUT OF MY WAY FROM NOW ON, TO MAIL OUT A PACKAGE
  • KH
    Kira Heinbaugh
    Oct 1, 2025
    1.0
    Terrible service. Not willing to work with you. Claim after claim, refuse to deliver mail. Post master is rude and raises his voice at females.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.